Home Care Agency Scheduler/Caregiver

Brookdale Senior Living; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Home Care Agency Scheduler/Caregiver to lead a dedicated team in providing exceptional care to seniors. This role combines scheduling and hands-on caregiving, offering a fulfilling opportunity to make a meaningful difference in the lives of others. The ideal candidate will have scheduling experience, strong communication skills, and a passion for customer service. Join a rewarding environment where your contributions will directly impact the quality of life for seniors in the community. If you're ready to make a difference, we want to hear from you!

Benefits

Early Access to Paycheck

Health Insurance

Paid Time Off

Flexible Scheduling

Qualifications

• High school diploma required; one year experience with older adults preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage staffing and scheduling to meet residents' care needs.
• Supervise direct care staff and ensure quality care delivery.
• Complete billing and maintain accurate client documentation.

Skills

Scheduling Experience

Communication Skills

Customer Service

Organizational Skills

Analytical Skills

Education

High School Diploma or GED

Tools

Home Care Software

Microsoft Word

Microsoft Excel

Job description

Overview

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.

Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA).

Make Lives Better Including Your Own.

We are seeking an energetic and charismatic Home Care Agency Scheduler/Caregiver to assist in leading and inspiring a dedicated team of caregivers in providing exceptional, compassionate care to seniors in the North Raleigh area. This is a dynamic role that blends both scheduling and hands-on caregiving responsibilities, offering a fulfilling opportunity to make a meaningful difference in the lives of others. The ideal candidate will possess prior scheduling experience, excellent written and verbal communication skills, and a passion for delivering top-notch customer service. You will play a key role in assisting in managing day-to-day operations, supporting and developing a caring, motivated team, and ensuring quality care is consistently provided. Strong organizational skills and the ability to effectively utilize home care software and systems are essential. Additionally, you will assist to grow and market the program to reach more seniors in need of care. Candidates should have the drive, professionalism, and empathy to thrive in this rewarding, hands-on role. If you're looking for a meaningful position where you can assist to lead, support, and make an impact, we would love to hear from you!

Responsibilities

1. Ensures community is adequately staffed in order to meet resident’s care and service needs and in accordance with the company standards and guidelines.
2. Supervises direct care staff as delegated by manager/supervisor.
3. Ensures associate schedules are communicated/distributed to all associates a minimum of one week in advance (or longer as required by your individual agency).
4. Effectively manages and communicates all changes in resident/client needs to associates as updates are made to the contract and plan of care.
5. Manages on-call/after-hours business needs as assigned.
6. Effectively communicates all staffing shortages and additional staffing needs to supervisor.
7. Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.
8. Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practices.
9. Responsible for completing review and reconciliation of billing on a weekly basis.
10. Ensures billing information is complete and correct prior to finalizing monthly resident billing.
11. Maintains positive relationships and rapport with co-workers, residents, family members and community personnel.
12. Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices.
13. Completes other duties as assigned.
14. Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
15. Manages on-call/after office hours and weekend’s business needs as assigned.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience: High school diploma or General Education Degree (GED) required. Prefer one year experience working with older adults or in a related healthcare setting.

Certifications, Licenses, and Other Special Requirements: None.

Management/Decision Making: Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills: Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have knowledge and working capability of PCs, including Microsoft Word and Excel.

Physical Demands and Working Conditions

1. Standing
2. Walking
3. Sitting
4. Use hands and fingers to handle or feel
5. Reach with hands and arms
6. Stoop, kneel, crouch, or crawl
7. Talk or hear
8. Ability to lift: Up to 25 pounds
9. Vision
10. Requires interaction with co-workers, residents or vendors
11. Occasional weekend, evening or night work if needed to ensure shift coverage.
12. On-Call on an as needed basis
13. Possible exposure to communicable diseases and infections
14. Exposure to latex
15. Possible exposure to blood-borne pathogens
16. Possible exposure to various drugs, chemical, infectious, or biological hazards

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$14.97 - $18.71 / hour

Job Locations

US-NC-Raleigh

Category: Healthcare

Sub-Category: Resident/Patient Support Services

Position Type (Portal Searching): Regular Full-Time

Shift: 1st & 2nd Shift

ID: 2025-271046

Location : Name: Brookdale North Raleigh-BAH

Location : Address: 1200 Carlos Drive

Location : Location: US-NC-Raleigh

Job Code: 100823

Work Location: On-Site

Hiring Range: $14.97 - $18.71 / hour