Home Care Administrator

CareRing Health, LLC; Dover (DE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Medical/dental/vision/life insurance

Paid holidays/PTO/401(k) match

Career growth opportunities

Collaborative work environment

Work-life balance

Job summary

CareRing Health, LLC is seeking a Branch Manager to oversee daily operations and ensure efficient facility management. You will lead multiple departments, uphold regulatory compliance, and drive performance improvements across the organization.

The role requires strong supervision of healthcare staff, attention to KPIs, and collaboration with HR to support staff development and onboarding in a supportive, patient-centered environment.

Qualifications

• Excellent organizational skills.
• Progressive team development experience.
• Critical thinking skills.
• Good interpersonal communication skills.
• Ability to adapt to change.
• Must be reliable.
• Knowledge of performance evaluation procedures.
• Results-oriented approach.
• Proficiency with Microsoft Office and Google Suite.

Responsibilities

• Oversee the various departments within the agency.
• Maintain compliance with state and regulatory bodies.
• Maintain compliance with Patriot Home Care policies and SOPs.
• Review job descriptions for all employees annually.
• Manage office employee and Direct Care Worker files.
• Analyze KPIs to meet weekly, quarterly and annual goals.
• Identify process improvement opportunities from reports.
• Review payroll and scheduling reports weekly.
• Review incident management reports and related events.
• Verify billable hours and enrollment/transfer cases.
• Monitor onboarding with HR and ensure TB screenings compliance.
• Establish policies regarding consumer rights and responsibilities.
• Assist with appeals for decreases in patient hours.
• Maintain consumer records as required by regulations.
• Prepare emergency management and infection control plans.
• Collaborate with HR to hire internal positions.
• Lead office staff toward talent development and accountability.
• Perform additional duties as assigned.

Skills

Excellent organizational skills

Progressive team development

Critical thinking

Interpersonal communication

Adaptability

Reliability

Performance evaluation knowledge

Results-oriented

MS Office & Google Suite

Education

Associate’s Degree in relevant field

Job description

Overview

We are seeking aBranch Managerto join our team. The Branch Manager will be responsible for overseeing the office facility and day to day operations. The Branch Manager will ensure that the office is operating efficiently and solve any issues that may arise within the building or with administrative operations to meet the needs of our consumers and employees.

What We Offer*:

We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:

• Make a difference every day in the lives of those who need our help the most
• Competitive pay
• Paid on a weekly basis
• Medical/dental/vision/life insurance
• Paid holidays/PTO/401(k) match
• Career growth opportunities
• Great and collaborative work environment
• Work-life balance

Responsibilities

What You Will Do:

• Monitors and oversees the various departments within the agency.
• Maintain compliance with all state and regulatory bodies.
• Maintain compliance with all Patriot Home Care policies and Standard Operating Procedures (SOPs).
• Maintain and review job descriptions for all employees at least annually.
• Maintain office employee and Direct Care Worker personnel files.
• Analyze and identify trends via Key Performance Indicators (KPIs) to meet the weekly, quarterly and annual goals of the agency.
• Review assessment reports for all departments and implement opportunities for process improvements.
• Review the authorized and unauthorized hours reports (total underutilized, overutilized, and total hours on hold).
• Reviewing the bi-weekly payday reports.
• Reviewing the Enterprise Incident Management reports and incidents from the prior week.
• Review any payroll escalations and ensure that billable hours are verified.
• Review of weekly Patient/ Caregiver Lead reports and marketing events.
• Review new patients that have been staffed the prior week and ensure that scheduling discrepancies are elucidated.
• Review and track the enrollment and transfer cases.
• Review the progress with Direct Care Worker onboarding with the Human Resources Department.
• Ensure compliance with Direct Care Worker annual education and Tuberculosis (TB) screenings.
• Establish and implement policies and procedures regarding the rights and responsibilities of consumers.
• Assist with filing appeals for decreases in patient’s hours.
• Maintain and update consumer record as mandated by state regulations.
• Reporting of major and adverse events within timeframes as mandated by state and regulatory bodies.
• Prepare and maintain a comprehensive emergency management plan that is consistent with the national standards and consistent with the local and state plans.
• Establish and implement an infection prevention and control program which shall be based upon Centers for Disease Control and Prevention and other nationally recognized infection prevention and control guidelines.
• Ensuring that the assessments teams plan of care for patients are accurate and up to date.
• Collaborating with Human Resources for hiring internal positions for the agency.
• Routinely meeting with office employees to promote a culture of talent development, retention and accountability.
• Perform various duties as assigned by management.

Qualifications

• Excellent Organizational Skills
• Progressive Team Development Experience
• Critical Thinking Skills
• Good Interpersonal Communication Skills
• Ability to adapt to change
• Must be Reliable
• Knowledge of performance evaluation procedures
• Results-orientated approach
• Proficiency with Microsoft Office and Google Suite
• Associate’s Degree in relevant fieldREQUIRED
• Two years of healthcare supervisory experienceREQUIRED

*Eligibility for certain benefits may depend on employment status

Patriot Home Care is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.