Home Care Account Executive

Dignity Care Partners; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Dignity Care Partners is seeking a Home Care Account Executive for our new Indianapolis branch to generate patient referrals and grow across all service silos. The role emphasizes building professional relationships with physicians, facilities, discharge planners, and other referral sources to increase Medicare, Managed Care, and commercial admissions for home health and hospice services.

The incumbent will actively establish market awareness and brand the organization as the "Organization of

Qualifications

• Bachelor's degree in marketing, Sales or Business Administration or a healthcare-related field preferred.
• Three years of related healthcare experience, including scheduling and multiple referral sources.
• Knowledge of home health care services and hospice processes for compliance.
• Proficient with MS Office, Outlook, Word, Excel; EMR systems experience is a plus.
• Excellent phone skills and ability to follow written instructions.

Responsibilities

• Generate referrals for home care services by building relationships with physicians, long-term care facilities and other community resources.
• Maintain and support Hospice, Home Health, Elder/Private Duty Services and SNF admissions referrals where appropriate.
• Conduct market analysis; develop sales strategy, goals, and plans.
• Conduct sales calls and evaluate results and effectiveness of sales activity.
• Meet or exceed monthly, quarterly, and annual sales goals, increasing client census and service hours.
• Support business development activities and establish strong relationships with new and existing referral sources.
• Meet service standards for exceptional customer service delivery.
• Maintain a consistent, professional sales presence in the community through regular visits to referral sources.
• Attend educational in-services, networking events, and health fairs to educate partners on care services.
• Respond to inquiries from families, patients, and healthcare providers, facilitating intake to convert prospects into clients.
• Develop and implement marketing strategies, analyze competitor information, and report on referral trends.

Skills

Phone skills

Autonomy

Organization

Assertiveness

Flexibility

Cooperation

Customer service

Scheduling experience

Healthcare knowledge

Education

Bachelor's degree in marketing, Sales or Business Administration or a healthcare-related field

Tools

Microsoft Office

Job description

Dignity Care Partners Home Care is currently seeking a Home Care Account Executive for our new Indianapolis branch.

JOB DESCRIPTION SUMMARY

The Account Executive is expected to generate appropriate patient referrals across all silos, Home Services from existing customers, and to continue growing the number of referrals over time by establishing and maintaining professional relationships with all referral sources. Key referral sources include physicians, skilled nursing facilities, assisted living facilities, and hospital personnel, including but not limited to case managers, discharge planners, and other appropriate referral sources, de novo and in coordination with the organization's specific channel clinical liaisons where appropriate. The incumbent will actively establish and maintain market awareness, acceptance, and branding of the company as 'The Organization of Choice' throughout the service area. He/she will represent our company and its services in a competent, professional, and responsive manner and maintain standards of high-quality customer service in compliance with federal and state regulations and guidelines. The Account Executive is a key position within the company and is responsible for increasing Medicare and Managed Care admissions, along with commercial insurance, for our home health and hospice agencies.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Generate referrals for home care services by building relationships with physicians, long-term care, independent and assisted living facilities, and other community resources.
• Maintain, develop, and support other \"Home Services\" offerings, including, but not limited to Hospice, Home Health, Elder/Private Duty Services, and, where appropriate, Skilled Nursing Facility admissions referrals.
• Conduct market analysis; develop sales strategy, goals, and plans.
• Conduct sales calls and evaluate results and effectiveness of sales activity.
• Meet or exceed monthly, quarterly, and annual sales goals, increasing client census and service hours.
• Support business development activities and help establish strong relationships with new and existing referral sources.
• Meet all service standards for exceptional customer service delivery.
• Maintain a consistent, professional, and high-impact sales presence in the community through regular visits to referral sources.
• Conduct educational in-services, attend networking events, and represent the agency at health fairs to educate partners on care services.
• Actively respond to inquiries from families, patients, and healthcare providers, facilitating the intake process to convert prospects into clients.
• Develop and implement effective marketing strategies, analyze competitor information, and report on referral trends.

POSITION QUALIFICATIONS

• Is at least 18 years of age.
• Bachelor's degree in marketing, Sales or Business Administration or a healthcare-related field preferred.
• Three years of related healthcare experience, which should include scheduling and working with multiple referral sources and quality assurance or risk management.
• If appropriate, maintains current clinical credentials at all times.
• Demonstrates exceptional phone skills
• Can read, follow written instructions, and document services provided.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
• Previous customer service experience is preferred.
• Excellent organizational skills are required.
• Experience working with home care standards and quality assurance or risk management.
• Knowledge of home health care services and/or hospice process for compliance with visits, authorization processes for insurance carriers, and medical records requirements.
• Is flexible and cooperative in fulfilling role obligations.
• Ability to communicate with professionalism to employees and those in our community.
• Computer software proficiency preferred, including Microsoft Office, Outlook, Word, Excel, and experience working with electronic medical records systems.