Home-Based Patient Engagement Specialist I

Sprinter Health; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with match

Flexible PTO

Parental leave (16 weeks birthing, 8+)

Job summary

Sprinter Health is hiring a Patient Engagement Specialist I to serve as the first voice patients hear, guiding them through care journeys delivered at home. You will engage with patients via high-volume outreach and help schedule appointments using our home-care model.

Ideal candidates bring 2+ years in outbound call centers within healthcare, strong communication skills, and familiarity with EHR systems and support tools (Zendesk/Five9 preferred). Expect a fast-paced team environment.

Qualifications

• 2+ years outbound call center experience, including at least 1 year in healthcare.
• Proficiency with electronic health record systems and healthcare software.
• Excellent written and verbal communication skills.
• Experience with Zendesk and Five9 is preferred.

Responsibilities

• Review and follow up on inbound requests from outreach campaigns.
• Conduct outbound outreach to patients using personalized approaches.
• Make 150–200 outbound calls per day with an auto-dialer.
• Speak with 80–100 patients daily and book an average of 19 appointments.
• Educate patients on the importance of ordered services and in-home delivery.
• Build understanding of partner care models to answer patient questions.
• It is to collaborate with colleagues and healthcare professionals for a seamless experience.
• Escalate questions to other teams as needed.
• Handle other duties and projects as assigned.

Skills

Outbound calls

Healthcare experience

EHR proficiency

Excellent communication

Multi-channel communications

Zendesk (preferred)

Five9 (preferred)

Job description

Sprinter Health is hiring a Patient Engagement Specialist I to serve as the first voice patients hear, guiding them through care journeys delivered at home. You will engage with patients via high-volume outreach and help schedule appointments using our home-care model.

Ideal candidates bring 2+ years in outbound call centers within healthcare, strong communication skills, and familiarity with EHR systems and support tools (Zendesk/Five9 preferred). Expect a fast-paced team environment.