Home-Based Care Coordinator

Upward Health, Inc.; Glendale Heights (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Upward Health, Inc. is seeking a Care Specialist to deliver chronic care management primarily in patients' homes and communities. You will guide enrollment, coordinate virtual visits with providers, and support patients in following care plans.

Key duties include outreach, building rapport, and education to reduce hospitalizations and improve outcomes. Strong communication and organization are essential for success in this field.

Qualifications

• Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.).
• High school diploma or GED required.
• A valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
• Experience in chronic care management or working with chronically ill/elderly patients.
• Technologically proficient with basic computer skills (typing, using EMR systems).
• Experience with motivational interviewing, trauma-informed care, and care coordination.
• Strong interpersonal communication skills with the ability to engage patients and team members effectively.
• Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
• Multi-lingual skills are a plus but not required.
• Prior home care experience is beneficial.

Responsibilities

• Deliver chronic care management primarily in patients' homes and communities.
• Engage in direct outreach to patients and guide them through enrollment processes.
• Facilitate virtual appointments with providers and ensure adherence to care plans.
• Coordinate care, build relationships, and educate patients to promote better outcomes.

Skills

Community Health Worker

Care coordination

Motivational interviewing

Trauma-informed care

Interpersonal communication

Multi-lingual skills (a plus)

EMR proficiency

Independent work ability

Education

High school diploma or GED

Tools

EMR systems

Job description

Upward Health, Inc. is seeking a Care Specialist to deliver chronic care management primarily in patients' homes and communities. You will guide enrollment, coordinate virtual visits with providers, and support patients in following care plans.

Key duties include outreach, building rapport, and education to reduce hospitalizations and improve outcomes. Strong communication and organization are essential for success in this field.