Home-Based Call Center Agent - Donation Processing - Pledge

Freddie Mac; Vancouver (WA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading non-profit organization is seeking dedicated individuals for a remote customer service role. This position involves processing donations, providing exceptional support to donors, and offers flexible scheduling. Ideal candidates will have strong communication skills and a high school diploma. Opportunities for advancement based on performance are available.

Benefits

Work from home

Flexible schedule

Opportunities for advancement

Qualifications

• Strong verbal communication skills required.
• Reliable internet connection and a quiet workspace needed.

Responsibilities

• Handle inbound and outbound calls to process donations.
• Provide excellent customer service to donors.
• Accurately enter donor information into the database.

Skills

Communication

Computer Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employer Industry: Non-Profit Sector

Why consider this job opportunity:
- Starting pay of $14-15/hour with opportunities for increases
- Work from the comfort of your home
- Opportunities for advancement based on performance
- Supportive team environment
- Flexibility to set your own schedule, including evenings and weekends

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to process donations for various non-profit organizations
- Provide excellent customer service to donors, addressing their questions and concerns
- Accurately enter donor information into our database
- Follow up with donors as needed to ensure satisfaction
- Meet and exceed performance metrics to qualify for advancement opportunities

What is Required (Qualifications):
- High school diploma or equivalent
- Strong verbal communication skills
- Reliable internet connection and a quiet workspace
- Basic computer skills, including proficiency with Microsoft Office
- Ability to work flexible hours, including evenings and weekends

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Familiarity with non-profit organizations and fundraising processes
- Demonstrated ability to meet performance metrics in a previous position

#NonProfit #CustomerService #WorkFromHome #CareerAdvancement #FlexibleSchedule

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