Home Based Assistant/Customer Service

Voyage Canvas; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Join an innovative company as a Home Based Assistant/Customer Service representative, where you will provide exceptional support to clients planning their travel experiences. This remote position allows you to work flexibly while engaging with clients to customize their itineraries and resolve any issues they may encounter. With opportunities for career development and travel perks, you’ll be part of a passionate team dedicated to delivering unforgettable experiences. If you thrive in a dynamic environment and have a knack for customer service, this role is perfect for you.

Benefits

Flexibility to work remotely

Discounted travel rates

Career development opportunities

Health insurance eligibility

Flexible work hours

Qualifications

• Previous experience in customer service or sales, preferably in travel.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide exceptional customer service and assist with travel bookings.
• Stay updated on travel trends and manage client documentation.

Skills

Customer Service

Sales

Communication Skills

Problem-Solving

Organizational Skills

Technical Skills

Education

High School Diploma

Degree in Hospitality or Tourism

Tools

CRM Software

MS Office

Google Suite

Job description

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About Voyage Canvas:
Voyage Canvas is a dynamic and innovative company committed to providing exceptional services and experiences to our clients. We specialize in crafting bespoke travel itineraries and events that cater to the unique preferences and needs of our clientele. At Voyage Canvas, we pride ourselves on our attention to detail, creativity, and dedication to delivering unforgettable experiences.

Position: Home Based Assistant/Customer Service

Location: Remote

Responsibilities:

• Customer Service: Provide exceptional customer service by responding promptly to inquiries via phone, email, and chat, helping clients with travel bookings, itinerary customization, and resolving issues.
• Sales and Booking: Recommend travel destinations, accommodations, transportation, and activities based on client preferences and budget. Facilitate bookings and manage reservations efficiently.
• Research and Knowledge: Stay updated on travel trends, visa requirements, weather conditions, and other relevant information for various destinations to provide accurate advice and recommendations.
• Documentation: Assist clients with necessary travel documents such as visas, passports, and travel insurance. Ensure all documentation is accurate and meets regulatory requirements.
• Problem Solving: Handle any issues that arise during travel, including flight delays, cancellations, or changes to itineraries, ensuring minimal disruption to clients' plans.
• Administrative Tasks: Maintain detailed records of client interactions, bookings, and payments using CRM software. Process payments securely and efficiently.

Benefits:

• Flexibility: Work remotely from anywhere with a reliable internet connection.
• Travel Perks: Access to discounted travel rates and familiarization trips to enhance knowledge of destinations.
• Career Development: Opportunities for professional growth and advancement within the company.
• Health Benefits: Eligibility for health insurance and other employee benefits as per company policy.
• Work-Life Balance: Flexible work hours to accommodate personal schedules and time zones.

Qualifications:

• Experience: Previous experience in a customer service or sales role, preferably in the travel industry. Experience with booking systems and travel-related software is a plus.
• Communication Skills: Excellent verbal and written communication skills in English (additional languages are a bonus) to effectively interact with clients and colleagues.
• Organizational Skills: Strong attention to detail and ability to manage multiple tasks simultaneously.
• Problem-Solving Skills: Proven ability to handle stressful situations calmly and find solutions efficiently.
• Technical Skills: Proficiency in using computers, internet applications, and office software (e.g., MS Office, Google Suite).
• Education: A high school diploma or equivalent is required; a degree in hospitality, tourism, or a related field is preferred.

Join Voyage Canvas as a remote travel agent and embark on a journey to assist clients in creating memorable travel experiences while enjoying the flexibility of remote work. Apply today to be part of our passionate team dedicated to delivering exceptional service in the travel industry.