Home and Community Services Supervisor

Department of Marine Resources; Portland (ME); Hybrid; USD 61,000 - 86,000; Full time

Job summary

The Department of Health and Human Services (DHHS) in Maine is seeking a Social Services Program Specialist II to lead a team responsible for licensing surveys and complaint investigations of assisted housing and behavioral health providers. The position offers partial telework with management approval and is located in Portland, Lewiston, or Augusta.

You will supervise staff, coordinate surveyor activities, review deficiencies, train teams, and ensure accurate documentation while supporting

Qualifications

• Eight years of education and/or professional experience in social services.
• Eight-year combination of education and/or professional experience in healthcare or social services.

Responsibilities

• Supervise a team and lead licensing surveys and complaint investigations for assisted housing and behavioral health providers.
• Coordinate surveyor activities with unit leaders and schedule licensing surveys and investigations.
• Ensure documentation adheres to unit policies and provide technical assistance to licensees.
• Review statements of deficiencies and ensure proper documentation.
• Provide orientation and ongoing training for staff.
• Review plans of correction and enforcement decisions.
• Complete evaluations and assist Program Manager with staff evaluations.
• Triage complaints and assign workloads.
• Communicate with other offices to share licensing-related information.
• Monitor program reports and evaluate performance.

Education

Eight years education/experience in social services

Healthcare or social services background

Job description

Department of Health and Human Services (DHHS)

Social Services Program Specialist II

Opening Date: October 28, 2026

Closing Date: November 10, 2026

Job Class Code: 5093

Grade: 25 (Supervisory)

Salary: $61,193.60 - $86,403.20 per year*

*This is inclusive of a 2.00% recruitment and retention stipend

Position Number: 02031-2462

Location: Portland, Lewiston, or Augusta

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities

As a Social Service Program Specialist II, you will be directly supervising a team and providing leadership and supervision to surveyors conducting licensing surveys and complaint investigations for assisted housing and behavioral health providers. You will coordinate surveyor activities with other leaders/manager of this unit, will ensure that licensing surveys and complaint investigations are appropriately scheduled in a timely manner, that staff have necessary oversight and support to complete their work efficiently and effectively, that all documentation is completed in accordance with unit policies/procedures and that technical assistance is available to licensees.

You will also:

• Review statements of deficiencies to ensure they are written in accordance with the principles of documentation.
• Provide orientation training for new staff and ongoing training for current staff.
• Review plans of correction to ensure acceptable response to identified deficiencies.
• Complete performance evaluations for the staff supervised and assist the Program Manager in administrative support staff evaluations.
• Triage complaints and assign workloads.
• Provide technical assistance to providers and facilitate meetings when necessary to ensure that providers and assigned team understands the licensing regulations and license application requirements.
• Assist Program Manager with enforcement decisions and documentation.
• Review and make recommendations to DLC leadership regarding facility waivers.
• Communicate, as necessary, with the Office of Aging and Disability Services, the Office of Behavioral Health, the Office of MaineCare Services and the Office of Child and Family Services to ensure that all agencies are aware of licensing-related issues and deficiencies.
• Monitor and collect program reports, data, and related information in order to evaluate program performance and generate information for department decision making.
• Review and assess statistical data regarding type, nature, and frequency of services delivered in order to prepare required and requested service delivery reports.
• Participation in onsite surveys.

Minimum Qualifications

In order to qualify, you must have eight (8) years of education and/or professional experience in social services.

An eight (8) year combination of education and/or professional experience in the healthcare or social services field.

Preferred candidates will have

• Investigative skills/abilities in order to determine underlying causes of non-compliance with state/federal regulations
• Knowledge of state and federal regulations governing healthcare facilities and social service programs
• Experience working in assisted housing and behavioral health facilities/programs
• Experience leading a team in a supervisory/team lead role

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Agency information

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The mission of the Division of Licensing and Certification is to ensure Maine's citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes.