Holiday Toy Shop Manager - Seasonal Lead

Retail Sports Marketing, Inc.; Antioch (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

RSM is seeking a dependable Seasonal Store Manager to lead a temporary Toy Shop during the holiday program in Antioch, IL. You will oversee daily store operations, support the seasonal team, and ensure a welcoming, customer-ready experience from open to close.

The role requires experience in retail or high-volume customer service, supervisory skills, and comfort working with POS systems, inventory replenishment, and end-of-day reconciliation. Approx. 40 hours/week.

Qualifications

• Experience in retail, specialty-store, hospitality, or high-volume customer service.
• Prior supervisory experience strongly preferred.
• Confident communicator who can work with store associates, client representatives, and customers.
• Strong judgement, reliability, organization, and comfort resolving issues in a fast-paced holiday retail environment.

Responsibilities

• Ensure staff reporting for daily opening and closing and confirm the store is customer-ready prior to opening.
• Assign daily zones and breaks across register, make-and-take station, sales floor, replenishment, and cleaning coverage; flex into priority roles during peak periods.
• Coordinate back-stock product replenishment with store associates with restricted access only when authorized.
• Monitor inventory presentation, shelf conditions, pricing etc.; escalate discrepancies.
• Oversee POS procedures, shift handoffs, transaction or return escalations, and end-of-day reconciliation.
• Hold team accountable to service standards and attendance, coverage, and timekeeping with staffing agency and client.
• Ensure completion of opening/closing checklists, daily photos, sales/traffic reporting, and incident reports.

Skills

Retail experience

Supervisory experience

POS systems

Inventory replenishment

Customer service

Tools

POS systems

Job description

Seasonal Store Manager – Toy Shop

About RSM&:

We're a 30-year-old experiential marketing agency that partners with major retailers to bring brands to life through memorable, real-world experiences.

About the Role:

We’re looking for a dependable, hands-on Seasonal Store Manager to lead a temporary holiday Toy Shop. This is a short-term seasonal opportunity where you’ll oversee daily store operations, support the seasonal team, and help ensure a welcoming, customer-ready experience throughout the program.

Primary Responsibilities:

• Ensure staff reporting for daily opening and closing and confirm the store is customer-ready prior to opening
• Assign daily zones and breaks across register, “make-and-take” station, sales floor, product replenishment, and cleaning coverage; work alongside the team and flex into priority roles during peak periods as needed
• Coordinate approved back-stock product replenishment with store associates, ensuring restricted back-of-house areas are accessed only when authorized and accompanied
• Monitor inventory presentation, shelf conditions, pricing/signage, out-of-stocks, and high-demand items; escalate discrepancies through the approved reporting channel
• Oversee POS procedures, shift handoffs, transaction or return escalations, and end-of-day reconciliation as defined by the client
• Hold team accountable to service standards, appropriate customer engagement, activity procedures, safety, and overall expectations; manage attendance, punctuality, coverage, timekeeping, callouts, and performance issues with the staffing agency and the client through the approved reporting channel
• Ensure completion of required opening/closing checklists, daily photos, sales/traffic reporting, incident reports, and supply/inventory requests; resolve or escalate customer, security, safety, technology, and facility issues
  
  

Preferred Experience & Qualifications:

• Experience in retail, specialty-store, hospitality, or high-volume customer service experience; prior supervisory experience strongly preferred
• Experience with POS systems, inventory replenishment, opening/closing, and daily reporting strongly preferred.
• Confident communicator who can work collaboratively with store associates, client representatives, and customers required
• Strong judgement, reliability, organization, and comfort resolving issues in a fast-paced Holiday retail environment required

Additional Details:
Employment Type: Seasonal, Full-Time
Program Dates: November 4, 2026 - December 27, 2026
Schedule: Approximately 40 hours per week
Store Hours of Operation: Wednesday - Sunday, 11:00AM - 7:00PM (Local Time)