Holiday Retail Team Lead - Guest Experience Focus

Cherry Hill Programs Inc.; Pottstown (Montgomery County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Same-day pay

Referral program

Holiday perks for family

Opportunities beyond season

Job summary

Cherry Hill Programs is seeking a Seasonal Holiday Retail Assistant Manager at Philadelphia Premium Outlets in Pottstown, PA. You will work with the Local Manager to lead a seasonal team, support daily photo operations, drive sales and service, and ensure memorable guest experiences for families visiting Santa photography sessions.

The role offers flexible scheduling, same-day pay options, and potential growth within our souvenir photography division.

Qualifications

• Must be at least 18 years old.
• Strong communication, organization, time management, and problem-solving skills.
• Must be comfortable in a cash handling/sales transaction position.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays.
• Available to work a minimum of 20 hours a week.
• Ability to lift and carry equipment up to 10–25 pounds and stand for prolonged periods.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home.
• Photography experience not required.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Skills

Leadership

Team leadership

Communication

Organization

Problem-solving

Cash handling

Education

High school diploma or equivalent

Job description

Cherry Hill Programs is seeking a Seasonal Holiday Retail Assistant Manager at Philadelphia Premium Outlets in Pottstown, PA. You will work with the Local Manager to lead a seasonal team, support daily photo operations, drive sales and service, and ensure memorable guest experiences for families visiting Santa photography sessions.

The role offers flexible scheduling, same-day pay options, and potential growth within our souvenir photography division.