Holiday Retail Team Lead — Create Magical Guest Experiences

Cherry Hill Programs, Inc; Northern (KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Same day pay

Referral program

Fast-paced environment

Future season opportunities

One free Santa visit

10 photo prints

10 free holiday cards

Personal Santa message

Pixie Post access

Job summary

Cherry Hill Programs, Inc. is seeking a Seasonal Holiday Retail Manager for LaGrange Mall to lead daily photo operations, drive sales performance, and ensure outstanding guest service during the holiday season. You'll manage staffing, schedule shifts, train new hires, and maintain smooth operations with venue partners.

You'll foster a positive team culture, handle cash and deposits, and adapt to a fast-paced, festive environment while delivering memorable experiences for families and visitors.

Qualifications

• Must be at least 18 years old.
• Strong communication, organization, time management, and problem-solving skills.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work approximately 40 hours per week, with additional hours as business needs require.
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time.

Responsibilities

• Foster a positive, team-focused work environment.
• Create schedules and ensure proper staffing coverage.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and site performance.
• Respond promptly to business calls and emails.
• Drive sales, cash handling compliance, and team performance.
• Verify and submit daily deposits and financial paperwork.
• Coach team members to deliver exceptional guest service.
• Build strong relationships with venue partners and vendors.
• Partner with host venues to support efficient operations.
• Resolve guest concerns and ensure positive experiences.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Skills

Leadership

Staffing & Scheduling

Customer Service

Sales

Communication

Problem-Solving

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Cherry Hill Programs, Inc. is seeking a Seasonal Holiday Retail Manager for LaGrange Mall to lead daily photo operations, drive sales performance, and ensure outstanding guest service during the holiday season. You'll manage staffing, schedule shifts, train new hires, and maintain smooth operations with venue partners.

You'll foster a positive team culture, handle cash and deposits, and adapt to a fast-paced, festive environment while delivering memorable experiences for families and visitors.