Holiday Retail Team Lead — Create Magical Guest Experiences

Cherry Hill Programs; Eau Claire (WI); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Same day pay options

Employee Referral Program

One free Santa visit for family

10 photo prints

10 free holiday cards from Shutterfly

Personalized Santa message

Pixie Post access (3 months)

Job summary

Cherry Hill Programs is seeking a Seasonal Holiday Retail Manager at Oakwood Mall to lead the store team during peak season. You’ll oversee daily photo operations, drive sales, coach staff, and ensure outstanding guest experiences for families visiting Santa experiences and holiday photo moments.

You’ll manage scheduling, training, and onboarding, while partnering with venue hosts and vendors to keep operations smooth. This role is part-time and fast-paced.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Availability to work approximately 40 hours per week, with additional hours as business needs require.

Responsibilities

• Foster a positive, team-focused work environment.
• Create schedules and ensure proper staffing coverage.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and site performance.
• Respond promptly to business calls and emails.
• Drive sales, cash handling compliance, and team performance.
• Verify and submit daily deposits and financial paperwork.
• Coach team members to deliver exceptional guest service.
• Build strong relationships with venue partners and vendors.
• Partner with host venues to support efficient operations.
• Resolve guest concerns and ensure positive experiences.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Staff scheduling

Training & coaching

Guest service

Decision making

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cherry Hill Programs is seeking a Seasonal Holiday Retail Manager at Oakwood Mall to lead the store team during peak season. You’ll oversee daily photo operations, drive sales, coach staff, and ensure outstanding guest experiences for families visiting Santa experiences and holiday photo moments.

You’ll manage scheduling, training, and onboarding, while partnering with venue hosts and vendors to keep operations smooth. This role is part-time and fast-paced.