Holiday Retail Team Lead - Create Magical Guest Experience

Cherry Hill Programs Inc.; Cincinnati (OH); On-site; USD 21,000 - 22,000; Full time

Job summary

Cherry Hill Programs Inc. is seeking a Seasonal Holiday Retail Assistant Manager at Eastgate Mall in Cincinnati, OH. You will support the Local Manager in leading a seasonal team, drive sales, and ensure exceptional guest experiences during the holiday season.

You'll manage daily photo operations, assist with scheduling and training, and help deliver memorable Santa visits and photo experiences. The role offers flexible hours and opportunities to develop leadership skills in a fast-paced

Qualifications

• Must be at least 18 years old.
• Strong communication, organization, time management, and problem-solving skills.
• Comfortable in a cash handling and sales environment.
• Ability to lead a team and make sound decisions.
• Must be available for pre-season training and a flexible schedule.
• Able to work evenings, weekends, holidays, and peak retail periods.
• Minimum 20 hours per week, or as needed.
• Ability to lift 10–25 pounds and stand for long periods.
• Previous leadership or management experience in retail is a plus.
• High school diploma or equivalent preferred.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures
• Capture photos and help guests choose memorable souvenirs to take home
• Photography experience not required
• Resolve customer concerns and service issues to support a positive guest experience
• Lead by example and reinforce procedures set by senior management
• Troubleshoot technical issues and escalation to IT or Local Management as needed
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks
• Perform other duties as assigned

Skills

Leadership

Scheduling

Coaching

Sales performance

Guest experience

Communication

Cash handling

Decision making

Training

Team motivation

Job description

Cherry Hill Programs Inc. is seeking a Seasonal Holiday Retail Assistant Manager at Eastgate Mall in Cincinnati, OH. You will support the Local Manager in leading a seasonal team, drive sales, and ensure exceptional guest experiences during the holiday season.

You'll manage daily photo operations, assist with scheduling and training, and help deliver memorable Santa visits and photo experiences. The role offers flexible hours and opportunities to develop leadership skills in a fast-paced