Holiday Retail Associate — Customer Service & Merchandising

Williams-Sonoma, Inc.; Wilmington (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Associate discounts across Williams-Sn

Competitive pay

Collaborative, inclusive team

Job summary

Williams-Sonoma, Inc. seeks a Holiday Seasonal Associate to help create a welcoming shopping experience, assist customers on the sales floor, operate the register, replenish merchandise, and keep the store organized during the peak season.

Ideal candidates enjoy working in a fast-paced retail environment, delivering outstanding service, and collaborating with a team. Flexible availability including evenings, weekends, and holidays is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Ability to stand and move throughout the store for extended periods.
• Ability to operate a point-of-sale (POS) system.
• Ability to lift and move merchandise up to 75 pounds using appropriate equipment.

Responsibilities

• Deliver exceptional customer service and create a welcoming shopping experience.
• Assist customers with product selection, gift ideas, promotions, and store services.
• Accurately process sales, returns, exchanges, and other POS transactions.
• Help achieve store sales goals through product knowledge and personalized recommendations.
• Receive, process, ticket, stock, and replenish merchandise throughout the store.
• Maintain organized stockrooms and sales floor presentation to ensure products are easy to shop.
• Support fulfillment activities, customer pickups, deliveries, and inventory accuracy as needed.
• Maintain a clean, safe, and organized sales floor, stockroom, and checkout area.
• Work collaboratively with teammates and support the store wherever business needs require.
• Follow all company policies, safety standards, and operational procedures.

Skills

Customer service

Sales

Teamwork

Communication

Adaptability

Education

High school diploma or equivalent

Tools

POS system

Job description

Williams-Sonoma, Inc. seeks a Holiday Seasonal Associate to help create a welcoming shopping experience, assist customers on the sales floor, operate the register, replenish merchandise, and keep the store organized during the peak season.

Ideal candidates enjoy working in a fast-paced retail environment, delivering outstanding service, and collaborating with a team. Flexible availability including evenings, weekends, and holidays is preferred.