Holiday Retail Associate — Fast-Paced Customer Service

West Elm; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Associate discounts

Competitive pay

Team environment

Skill development

Holiday season role

Job summary

Williams-Sonoma, Inc. is hiring a Holiday Seasonal Associate to support store operations during the busy season. You’ll assist customers on the sales floor, operate the register, replenish merchandise, and keep the store organized for peak shopping.

This role emphasizes teamwork and exceptional service, with flexible hours including evenings, weekends, and holidays. Prior retail experience is a plus but not required.

Qualifications

• High school diploma or equivalent preferred.
• Ability to stand and move throughout the store for extended periods.
• Ability to operate a point-of-sale (POS) system.
• Ability to lift and move merchandise up to 75 pounds using appropriate equipment and safe lifting techniques.
• Flexible availability, including evenings, weekends, and holidays, based on business needs.

Responsibilities

• Deliver exceptional customer service and create a welcoming shopping experience.
• Assist customers with product selection, gift ideas, promotions, and store services.
• Accurately process sales, returns, exchanges, and other POS transactions.
• Help achieve store sales goals through product knowledge and personalized recommendations.
• Receive, process, ticket, stock, and replenish merchandise throughout the store.
• Maintain organized stockrooms and sales floor presentation to ensure products are easy to shop.
• Support fulfillment activities, customer pickups, deliveries, and inventory accuracy as needed.
• Maintain a clean, safe, and organized sales floor, stockroom, and checkout area.
• Work collaboratively with teammates and support the store wherever business needs require.
• Follow all company policies, safety standards, and operational procedures.

Skills

Customer service

POS handling

Stock replenishment

Team collaboration

Communication

Education

High school diploma

Tools

POS system

Job description

Williams-Sonoma, Inc. is hiring a Holiday Seasonal Associate to support store operations during the busy season. You’ll assist customers on the sales floor, operate the register, replenish merchandise, and keep the store organized for peak shopping.

This role emphasizes teamwork and exceptional service, with flexible hours including evenings, weekends, and holidays. Prior retail experience is a plus but not required.