Holiday Inn Express Nags Head - Housekeeping Supervisor

Coastal Hospitality Associates, LLC; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to oversee the housekeeping department at a prominent hotel. This role involves ensuring that guest rooms and public areas meet high cleanliness standards, training staff, and managing daily operations. The ideal candidate will bring previous hotel experience, a keen eye for detail, and a passion for delivering exceptional customer service. Join a team that values integrity and teamwork in a vibrant hospitality environment, where every day presents new opportunities for learning and growth. If you thrive in a dynamic setting and enjoy making a positive impact, this position is perfect for you.

Benefits

Health Benefits; Medical, Dental and Vision

Paid Time Off

Employee Assistance Program

Company Paid Short Term Disability

401K Matching

Professional Development

Associate Travel Discounts

Referral Bonus Program

Qualifications

• Experience in hotel housekeeping and knowledge of cleaning techniques is essential.
• Supervisory experience preferred, with a focus on detail and customer service.

Responsibilities

• Supervise and train housekeeping staff on safety and cleaning standards.
• Inspect guest rooms and public spaces for cleanliness and report deficiencies.
• Coordinate with laundry services and manage inventory of supplies.

Skills

Attention to Detail

Customer Service

Supervisory Skills

Cleaning Techniques

Multi-tasking

Education

Previous hotel housekeeping experience

Supervisory experience in Housekeeping

Tools

Property Management System

Cleaning Equipment

Job description

Holiday Inn Express Nags Head - Housekeeping Supervisor

Join to apply for the Holiday Inn Express Nags Head - Housekeeping Supervisor role at Coastal Hospitality Associates

Coastal Hospitality Associates provided pay range

This range is provided by Coastal Hospitality Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Holiday Inn Express Nags Head - Housekeeping Supervisor - $16.75/ hr

We are inviting candidates with keen attention to detail, outstanding integrity, and a passion for hospitality to apply for our Housekeeping Supervisor position at the Holiday Inn Express in Nags Head, NC.

How You'll Be Rewarded:

• A chance to learn something new every day in a fun, friendly work environment!
• Competitive Salary and Benefits Package
• Health Benefits; Medical, Dental and Vision
• Paid Time Off and PTO Sell Back Plan
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long-Term Disability and Supplemental Life Insurance
• Company Matched 401K
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines
• Associate Referral Bonus Program
• Professional Development, and more!

What You Will Bring To The Role:

A Housekeeping Supervisor assists in the management and supervision of the Housekeeping Department and ensures that the hotel guest rooms/suites and public spaces are cleaned and maintained in accordance with Brand Standards and guest expectations. The Supervisor oversees the daily work of Housekeepers, Housekeeping Aides, and Public Space Attendants.

Some of Your Responsibilities Would Be:

• Supervise and train Housekeepers, Housekeeping Aides/Housepersons and Public Space Attendants on the use of tools, equipment, and chemicals necessary for the completion of their job duties. Ensure that all safety and Brand standards are met.
• Inspect guest rooms, bathrooms, corridors and public spaces for cleanliness and appearance in accordance with Brand and health code standards. Report areas of deficiency to the Housekeeping Manager and follow up with staff on incomplete items.
• Verify and report status and/or discrepancies of rooms and enter into property management system. Communicate with Front Desk on VIP and urgent needs.
• Report all maintenance deficiencies via radio communication; use work order system to report non-emergency issues.
• Monitor issuance of keys and radios.
• Ensure that housekeeping carts and supply closets are kept clean, neat and stocked according to housekeeping guidelines.
• Coordinate with laundry services to ensure that dirty linen is picked up daily and new deliveries arrive to meet hotel needs.
• Complete monthly inventory of linens and supplies.
• Assist Housekeepers, Housekeeping Aides / Housepersons and Public Space Attendants in securing the required tools and supplies that are necessary for the completion of their job duties. Submit equipment needing repair or maintenance (ex. Carts and vacuums) to Engineering.
• Adhere to budgetary guidelines for labor and inventory controls.
• Answer and resolve inquiries regarding lost & found items.
• Follow up and complete guest request items.
• Work as needed in the role of: Housekeeper, Housekeeping Aide / Houseperson and Public Space Attendant for unplanned absences or spikes in business demand.

Minimum Qualifications:

• Previous hotel housekeeping experience.
• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Must be willing and have the ability to work a varied schedule that includes evenings, nights, Holidays and weekends.

Desirable Characteristics:

• Minimum of 1-2 years supervisory experience in Housekeeping.
• Must be able to multi-task and be very detail-oriented, proficient in computers.

The hospitality industry requires that employees present a professional image at all times. This includes providing courteous and attentive customer service. Employees must maintain a neat, clean and well-groomed appearance. Uniform standards will be explained during orientation. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

EOE M/F/Veteran/Disabled

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality