Hockey Programs Manager

Children; Plano (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

USA Hockey in Plano, TX seeks an integral role to manage daily hockey operations at the facility. You will develop in-house programs, coordinate clinics, and work closely with facility managers to maintain clear communication channels. On-site non-remote work is required.

The position emphasizes leading clinics and training, hiring coaches, and arranging official support for games, with a strong customer-service focus and ability to work nights and weekends as needed.

Qualifications

• College degree preferred.
• High level of ice hockey playing and coaching experience.
• Strong work ethic and positive attitude with a willingness to learn.
• Proven organizational and time management skills with excellent attention to detail.
• Excellent customer service and communication skills, both verbal and written.
• Ability to work nights, weekends, holidays and special events as they are integral to the success of the respective departments.
• Ability to work independently and as a team player.
• Must have a good working knowledge of Microsoft Excel, Word, and Outlook.

Responsibilities

• Serve as the in-house lead for all on-ice clinics, camps, training programs, and practices.
• Manage written and verbal correspondence and communication to all clinic, camp, and program participants.
• Seek and hire both volunteer and paid sub-contracted coaches for all practices, games, camps, and clinics.
• Work directly with the scorekeepers and the officials coordinator to schedule scorekeepers and referees for all games.
• Resolve and respond to all customer questions, concerns, and complaints in a timely manner.
• Serve as the liaison between all program participants and USA Hockey.
• Manage timecards for all assigned employees.
• Serve as a member of the DSMHL or SSHL Committee and manage responsibilities as finalized by the Committee.

Skills

Communication skills

Customer service

Time management

Team player

Microsoft Office (Excel/Word/Outlook)

Education

College degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Description

JOB SUMMARY:

This position will be responsible for managing all aspects of daily hockey operations for the facility. They will propose innovative and developmentally appropriate in‑house hockey programs that promote the company's brand and lead to new and continued participation. This person is required to work closely with all facility managers and must establish and maintain open lines of communication with these individuals. This position is not eligible for remote work.

ESSENTIAL FUNCTIONS:

• Serve as the in‑house lead for all on‑ice clinics, camps, training programs, and practices


• Manage written and verbal correspondence and communication to all clinic, camp, and program participants


• Seek and hire both volunteer and paid sub‑contracted coaches for all practices, games, camps, and clinics


• Work directly with the scorekeepers and the official’s coordinator to schedule scorekeepers and referees for all games

ADDITIONAL RESPONSIBILITIES:

• Resolve and respond to all customer questions, concerns, and complaints in a timely manner


• Serve as the liaison between all program participants and USA Hockey


• Manage timecards for all assigned employees


• Serve as a member of the DSMHL or SSHL Committee and manage responsibilities as finalized by the Committee

JOB QUALIFICATIONS:

• College degree preferred


• High level of ice hockey playing and coaching experience


• Strong work ethic and positive attitude with a willingness to learn


• Proven organizational and time management skills with excellent attention to detail


• Excellent customer service and communication skills, both verbal and written


• Ability to work nights, weekends, holidays and special events as they are integral to the success of the respective departments


• Ability to work independently and as a team player


• Must have a good working knowledge of Microsoft Excel, Word, and Outlook

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.