HOB Houston - Box Office - Ticket Scanner/Usher

Live Nation Entertainment; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in entertainment seeks a Team Member responsible for ticket operations and customer service at their Houston venue. Key tasks include scanning tickets, cash handling, and ensuring a positive experience for guests. Candidates should have a high school diploma and possess strong communication skills. Previous ticketing experience is preferred but not required.

Qualifications

• TABC Certification required.
• Entry-level knowledge of basic computer operation.
• Skill in guest relations and cash handling.

Responsibilities

• Scanning tickets for patrons and handling cash.
• Maintaining superior customer service in a fast-paced environment.
• Answering phones promptly and courteously.

Skills

Customer Service

Cash Handling

Phone Etiquette

Attention to Detail

Multi-tasking

Communication

Education

High School Diploma

Job description

Job Summary:

Job Summary:

+ Scanning in tickets and assisting with patron ingress

+ Ticket Sales, both over the phone and walk-up

Essential Functions:

+ Scanning in tickets for patrons coming to the venue

+ Cash Handling; Bank Procedures and Check-out Procedures

+ Maintain superior customer service both in person and over the phones

+ Answer phone with prompt and courteous attitude

+ Guest Relations

+ Will Call Window

+ Running Ticket Program on Computer for Sales

+ Processing Opening and Closing Paperwork

+ Knowledge of Talent and Entertainment

+ Have a positive attitude

+ Keep a clean, well-groomed appearance

Job Qualifications:

Required:

+ TABC Certification

+ Working Knowledge of Phone Handling, Cashiering, Customer Service

+ Entry level knowledge of basic computer operation and Point of Sales systems

+ Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail

+ Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment

+ Ability to type 30 wpm

+ High School Diploma

Preferred:

+ Previous Ticketing experience

+ Working knowledge of Windows based PC programs

Physical Demands/Working Environment:

+ Working environment is fast-paced.

+ Position requires repetitive use of arms for answering busy phones and typing.

+ Must be able to lift or move up to 25 lbs using proper lifting techniques

This job description is a summary of duties that you as a TeamMember are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As a TeamMember you should understand that a job description is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any TeamMember may be asked and expected to perform additional duties, responsibilities, or project with or without notice.