HOB Houston - Box Office - Ticket Scanner/Usher

Live Nation; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a leading entertainment company where you will play a key role in enhancing the guest experience. As a Team Member, you will be responsible for scanning tickets, handling cash, and providing exceptional customer service both in person and over the phone. This fast-paced position requires a positive attitude, a commitment to maintaining a clean appearance, and the ability to thrive in a high-volume environment. If you are passionate about entertainment and enjoy engaging with people, this is an exciting opportunity to be part of a dynamic team that creates memorable experiences for patrons.

Qualifications

• TABC Certification required.
• Entry-level knowledge of basic computer operation needed.

Responsibilities

• Scanning tickets and assisting patrons at the venue.
• Maintaining superior customer service in person and over the phone.

Skills

Customer Service

Cash Handling

Phone Etiquette

Multi-tasking

Attention to Detail

Communication

Typing (30 wpm)

Education

High School Diploma

Tools

Point of Sales systems

Windows based PC programs

Job description

Job Summary:

• Scanning in tickets and assisting with patron ingress
• Ticket Sales, both over the phone and walk-up

Essential Functions:

• Scanning in tickets for patrons coming to the venue
• Cash Handling; Bank Procedures and Check-out Procedures
• Maintain superior customer service both in person and over the phones
• Answer phone with prompt and courteous attitude
• Guest Relations
• Will Call Window
• Running Ticket Program on Computer for Sales
• Processing Opening and Closing Paperwork
• Knowledge of Talent and Entertainment
• Have a positive attitude
• Keep a clean, well-groomed appearance

Job Qualifications:

Required:

• TABC Certification
• Working Knowledge of Phone Handling, Cashiering, Customer Service
• Entry level knowledge of basic computer operation and Point of Sales systems
• Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
• Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
• Ability to type 30 wpm
• High School Diploma

Preferred:

• Previous Ticketing experience
• Working knowledge of Windows based PC programs

Physical Demands/Working Environment:

• Working environment is fast-paced.
• Position requires repetitive use of arms for answering busy phones and typing.
• Must be able to lift or move up to 25 lbs using proper lifting techniques.

This job description is a summary of duties that you as a Team Member are expected to perform in your assignment. It is by no means an all-inclusive list, but is merely a broad guide to expected duties. As a Team Member, you should understand that a job description is neither complete nor permanent; it can be modified at any time. Also, at the request of management, any Team Member may be asked and expected to perform additional duties, responsibilities, or projects with or without notice.