HOA Master Planned Community Assistant General Manager

FirstService Residential; Argyle (TX); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Full comprehensive benefits

Job summary

FirstService Residential is seeking an on-site property management professional in Texas. You will assist in managing properties, handling homeowner relations, and overseeing field activities tied to covenants and compliance.

Responsibilities include daily inspections, budget support, service-request coordination, and preparing reports. Strong customer service, communication, and organizational skills are essential.

Qualifications

• High School diploma or equivalency required; BA/BS in Business Administration or related field preferred.
• Two (2) years of experience as an on-site assistant manager, facilities coordinator, or vendor oversight professional is required.
• Strong working knowledge of customer service principles and practices; contract compliance and vendor accountability.

Responsibilities

• Acquires and maintains knowledge of state regulations and client documents.
• Responsible for field activities related to a property and covenants compliance.
• Oversees tracking and response to homeowners’ service requests; maintains homeowner relations.
• Performs daily property inspections and manages petty cash reports.
• Coordinates insurance requirements for properties and vendors; prepares manuals and emergency procedures.
• Assists in budget development and preparation of reports and check runs.

Skills

Customer service

Communication

Organizational skills

Negotiation

MS Office

Education

High School diploma or equivalency

BA/BS in Business Administration or related field preferred

Tools

Microsoft Office Suite

Job description

Job Overview

This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

Description

This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

Your Responsibilities

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for all field activities associated with a property as it relates to the covenants.
• Oversees the tracking and response to home owners’ service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections.
• Responsible for petty cash reports and submissions.
• Coordinates insurance requirements for properties and associated vendors.
• Responsible for the development preparation and distribution of home owner’s manuals, emergency procedures and other necessary formalized communication.
• Assist in the preparation of check runs, capital trackers and funds and all other forms for approval by Association Manager.
• Assists in preparation of monthly reports.
• Assists in the development of operating and capital budgets.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Establishes and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Assist the Manager in supervising and oversees projects performed by Facilities Manager and Facilities Staff.
• Assist the Manager in setting and implement guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow-up to insure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

Education/Training

Skills - Qualifications

• High School diploma or equivalency required. BA/BS in Business Administration or related field preferred.

Experience/Knowledge/Abilities

• Two (2) years of experience as an on-site assistant manager, facilities coordinator, or vendor oversight professional a must. Strong working knowledge of customer service principles and practices. Strong understanding of contract compliance and vendor accountability. Ability to read, analyze, and interpret technical procedures, Excellent communication, negotiation, and organizational skills. Ability to work independently and manage multiple priorities in a dynamic environment. Strong customer service, time management and interpersonal skills required.
• Computer literacy: Proficiency and working knowledge of Microsoft Office Suite.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $85000 - $90000 / year

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

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