HOA General Manager

Action Property Management; Fullerton (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Collaborative culture

Comprehensive benefits

Work-life balance

Technology investment

Growth opportunities

Job summary

Action Property Management is seeking a General Manager to oversee a large luxury residential community. You will manage day-to-day operations, lead onsite teams, and ensure residents, Board Members, and vendors are aligned with the Board's vision.

You will drive operational excellence, safeguard property value, and deliver a first-class living experience, while upholding governance and regulatory standards across departments.

Qualifications

• 3+ years of HOA management experience.
• CMCA, AMS, or PCAM credentials preferred.
• Strong financial acumen and budget oversight.
• Knowledge of CC&R and HOA governance.
• Bachelor's degree in Business, Hospitality, Public Administration, or related field desired.
• Excellent interpersonal and communication skills.
• Ability to work with Board and residents and manage expectations.

Responsibilities

• Act as the primary liaison between the Board, residents, staff, vendors.
• Lead and develop a high performing onsite team across departments.
• Oversee facilities management, security, vendor contracts, and service delivery standards.
• Prepare and manage annual operating and reserve budgets, financial reports, and capital improvement plans.
• Ensure compliance with governing documents, local and state regulations, and HOA best practices.
• Support the Board with agenda preparation, meeting facilitation, and implementation of directives.
• Promote a strong sense of community and homeowner satisfaction through responsive communication.

Skills

Leadership

Budgeting

Financial acumen

Communication

Interpersonal skills

Conflict resolution

Board liaison

HOA governance knowledge

Education

High School Diploma or equivalent

Bachelor's degree in Business, Hospitality, Public Administration or related field

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Summary

The General Manager oversees the day-to-day operations of a large-scale, luxury residential community. This role requires a hands-on leader who excels at managing teams, navigating complex property operations, and fostering positive relationships with residents, Board Members, and vendors.

The General Manager is responsible for executing the Board's vision, optimizing operations, maintaining property value, and delivering a first class living experience to homeowners.

Key Responsibilities

• Act as the primary liasion between the Board of Directors, residents, staff, vendors
• Lead and develop a high performing onsite team across departments
• Oversee facilities management, security operations, vendor contracts, and service deliery standards
• Prepare and manage annual operating and reserve budget, financial reports, and capital improvement plans
• Ensure full compliance with governing documents, local and state regulations, and HOA best practices
• Support the Board with agenda preparation, meeting facilitation, and implementation of community directives
• Promote a strong sense of community and homeowner satisfaction through responsive communication and proactive service

Qualifications

• Minimum of 3 years of HOA management experience
• Professional credentials such as CMCA, AMS, or PCAM are preferred
• Strong financial acumen, including budget preparation and oversight

• Strong leadership and influencing skills to guide stakeholders, board members, and teams toward key goals.
• Strong knowledge of audits, reserve studies, bidding process

• Deep knowledge of CC&R, HOA governance, and applicable local/state laws (California Civil Code preferred)
• Excellent interpersonal and communication skills, including conflict resolution, and effective presentation skills.

• Minimum of a High School Diploma or equivalent. Bachelor's degree in Business, Hospitality, Public Administration, or a related field is strongly desired.

Team Member Perks

• Collaborative Culture:Work in an environment that values teamwork, innovation, collaboration and mutual respect.
• Comprehensive Benefits:Competitive salary, health insurance, and 401(k) matching.
• Work-Life Balance:Enjoy PTO plus sick time, holiday pay, and your birthday holiday.
• Technology Investment:Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
• Commitment to Growth:Opportunities for professional development and industry certifications.

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

$100,000 - $110,000 a year