HNH-Front Desk Receptionist - FT

Holy Name Medical Center; Oradell (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

On-site parking

Tuition reimbursement

Paid time off

401(k) matching

Dental and vision plans

Low-cost medical coverage

On-site child care

Job summary

Holy Name Medical Center in New Jersey seeks a Front Desk Receptionist to serve as the first point of contact for members and visitors. You will manage member check-ins, process payments, and provide accurate information with a courteous, professional demeanor.

Responsibilities include handling calls, opening/closing the center, and coordinating membership inquiries with sales staff. A High School Diploma is required, and 1–3 years in customer service in a health-club setting is preferred.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years customer service experience, preferably in a health club setting.
• Strong typing and Microsoft Office skills; excellent public relations and communication skills.

Responsibilities

• Greet members and manage check-in with member status verification.
• Handle point-of-sale transactions and cash drawer reconciliation.
• Provide information and assist with inquiries; open/close the facility as needed.
• Coordinate membership inquiries and prospect tracking with staff.
• Maintain up-to-date knowledge of center rules, programs, hours, events, and staffing.
• Assist in front desk meetings and perform related duties as assigned.

Skills

Typing

Microsoft Office

Office equipment

Public relations

Verbal & written communication

Mindbody Online

Education

High School Diploma or equivalent

Tools

Mindbody Online

Job description

Description

Front Desk Receptionist

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.

A Brief Overview

The Front Desk position is both receptionist and public relations representative for the fitness center, and must exhibit excellent customer service skills at all times, responsible for the member check-in process, point of sale functions, information dissemination and incoming telephone calls.

What You Will Do

• Greets all members with a smile and their name as often as possible.
• Promotes the philosophy that all individuals entering the center should be treated with respect, kindness, and professionalism.
• Checks in all members verifying member status with Mindbody Online and Photo ID.
• Inputs all guests using Mindbody Online. Collects all passes and fees.
• Carries out all point of sale transactions according to established procedures. Is responsible for cash drawer reconciliation at end of shift.
• Develops proficiency in the operation of the front desk computer hardware and software, telephone system, and all office equipment.
• Keeps up to date on all center rules, programs, costs, hours of operation, special events and staffing personnel, and gives out accurate information to all inquiries.
• Handles incoming telephone calls, takes accurate messages and distributes appropriately.
• Opens and closes facility as shifts require. Follows all security and safety procedures.
• Coordinates along with member service and sales staff the procedures for membership inquiries and prospect tracking for both phone and walk in leads.
• Contributes to team effort by participating in front desk staff meetings.
• Performs other related duties as assigned or requested.

Education Qualifications

• High School Diploma or equivalent Required

Experience Qualifications

• 1-3 years Two years’ experience in a customer service position with one years’ experience in a health club setting Preferred and

Knowledge, Skills, And Abilities

• Typing, Microsoft Office software skills, and office equipment operation skills
• Must possess excellent public relations skills and communications skills both verbal and written

Licenses and Certifications

• BCLS - Basic Life Support American Heart Association within 90 Days Required
• First Aid Certification AED and First Aid within 90 Days Required

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $15.49/hour - $18.75/hour

Holy Name is a mission‑driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center’s dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.