Hmong Telephonic Interpreters Needed

United Language Group; Wausau (WI); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking fluent bilingual speakers for remote over-the-phone interpretation services. This role requires a strong command of both English and Hmong, along with excellent customer service and communication skills. Ideal candidates will have a background in healthcare interpretation and a deep understanding of professional ethics. Join a dynamic team where your skills will make a significant impact in bridging language gaps and providing essential services to those in need. This is an exciting opportunity for individuals looking to work flexibly from home while contributing to meaningful communication in healthcare.

Qualifications

• Proficient in English and Hmong languages with strong communication skills.
• Knowledge of professional ethics and privacy laws (HIPAA).

Responsibilities

• Interpret between English and Hmong languages over the phone.
• Maintain professionalism and cultural nuances during interpretations.

Skills

Bilingual (English and Hmong)

Customer Service Skills

Communication Skills

Crisis Management

Education

Healthcare Interpretation Program

NBCMI or CCHI Certification

Job description

Contract/Freelance Project Description

United Language Group is seeking fluent bilingual speakers as Independent Contractors for on-demand and pre-scheduled over-the-phone interpretations for Hmong

The Interpreter must have a strong command of English and Hmong. They must follow the professional Code of Ethics as outlined by IMIA and NCIHC.



Essential Duties + Responsibilities:

• Interpret between English and Hmong languages.


• Maintain the appropriate tone of voice, register and observe cultural nuances


• Maintain professionalism through attitude, and interpreting service


• Demonstrate excellent customer service skills


• Must have a reliable phone line and an adequate work environment to process the calls.


• Remote (work-from-home)

Qualifications:

• Proficient in English and Hmong languages


• Strong knowledge of professional Code of Ethics and privacy laws (HIPAA)


• Excellent communication and customer service skills


• Ability to remain calm and compassionate when dealing with difficult people and crisis situations


• Flexible availability

Preferred Qualifications:

• NBCMI or CCHI certification is preferred


• Completion of a healthcare interpretation program or at least 2 years of consistent medical interpretation experience


• Minimum (6) six months experience of over-the-phone interpretation