Hmong Telephonic Interpreters Needed

United Language Group; Saint Paul (MN); Remote; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking fluent bilingual speakers for remote over-the-phone interpretation services. This role involves interpreting between English and Hmong, ensuring professionalism and cultural sensitivity. Ideal candidates will possess excellent communication and customer service skills, along with the ability to navigate challenging situations with calmness and compassion. Join a dynamic team where your language skills make a significant impact in the community, providing essential services in healthcare and beyond.

Qualifications

• Proficient in English and Hmong languages with strong communication skills.
• Knowledge of professional Code of Ethics and privacy laws (HIPAA).

Responsibilities

• Interpret between English and Hmong languages over the phone.
• Maintain professionalism and cultural nuances during interpretation.

Skills

Fluent in English

Fluent in Hmong

Excellent communication skills

Customer service skills

Ability to remain calm in crisis

Education

Healthcare interpretation program

NBCMI or CCHI certification

Job description

Contract/Freelance Project Description

United Language Group is seeking fluent bilingual speakers as Independent Contractors for on-demand and pre-scheduled over-the-phone interpretations for Hmong

The Interpreter must have a strong command of English and Hmong. They must follow the professional Code of Ethics as outlined by IMIA and NCIHC.



Essential Duties + Responsibilities:

• Interpret between English and Hmong languages.


• Maintain the appropriate tone of voice, register and observe cultural nuances


• Maintain professionalism through attitude, and interpreting service


• Demonstrate excellent customer service skills


• Must have a reliable phone line and an adequate work environment to process the calls.


• Remote (work-from-home)

Qualifications:

• Proficient in English and Hmong languages


• Strong knowledge of professional Code of Ethics and privacy laws (HIPAA)


• Excellent communication and customer service skills


• Ability to remain calm and compassionate when dealing with difficult people and crisis situations


• Flexible availability

Preferred Qualifications:

• NBCMI or CCHI certification is preferred


• Completion of a healthcare interpretation program or at least 2 years of consistent medical interpretation experience


• Minimum (6) six months experience of over-the-phone interpretation