HLA Systems Engineer

Weingart Foundation; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in precision medicine is seeking an Implementation & Support Systems Engineer to optimize and maintain Laboratory Information Systems. This role is critical in ensuring seamless deployment and technical support for both internal teams and external customers, requiring expertise in SQL, HL7 interfaces, and a proactive customer-focused mindset.

Qualifications

• 2–5 years of experience with LIS/LIMS platforms preferred.
• Experience with data extraction, performance tuning, and validation.
• Familiarity with healthcare interoperability standards.

Responsibilities

• Implement and maintain LIS/LIMS platforms in lab settings.
• Develop and optimize SQL queries for data extraction.
• Act as a technical resource during implementation and support.

Skills

SQL

HL7

Customer Service

Data Management

Education

Bachelor’s degree

Tools

SAP Crystal Reports

Microsoft SQL Server

Active Directory

IIS Web Services

Job description

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

We are seeking a detail-oriented and technically skilled Implementation & Support Systems Engineer to support the deployment, optimization, and maintenance of Laboratory Information Systems (LIS/LIMS), specifically in HLA and clinical laboratory environments. This role combines advanced technical support, data integration, and implementation responsibilities across both internal and external customer platforms. The ideal candidate brings a strong foundation in HLA lab workflows, SQL, HL7 interfaces, and a proactive, customer-focused mindset.

Key Responsibilities:

• System Implementation & Support
  • Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration within HLA and transplant labs.
  • Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting.
  • Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server), and VPN connectivity.
  • Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond.Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring.
• Technical Reporting & Data Management
  • Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation.
  • Create and maintain customized clinical and operational reports using SAP Crystal Reports.
  • Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems.
• Customer Engagement & Documentation
  • Act as a key technical resource to internal teams and external clients throughout implementation and support phases.
  • Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution.
  • Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs.
• Collaboration & Continuous Improvement
  • Work independently and collaboratively with product, development, and clinical teams to improve system performance and user experience.
  • Stay current on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices.

Qualifications & Experience:

Required:

• Bachelor’s degree required
• 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment.
• Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle.
• Experience with SAP Crystal Reports development.
• Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards.
• Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols.
• Ability to manage multiple priorities independently and meet SLA-driven deadlines.

Preferred:

• Experience with HLA lab workflows and reagent vendor analysis systems (e.g., Fusion, MatchIT).
• Exposure to biomedical systems engineering or healthcare IT environments.
• Basic scripting or coding knowledge (e.g., Python, JavaScript, shell scripting).
• Familiarity with IIS Web Services, website management, or cloud-based environments.

Apply link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4225aa8a-7e93-4fd8-8c26-40b3e0ec5475&ccId=19000101_000001&jobId=547961&lang=en_US