HIV Customer Representative - South Florida

Merck; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Merck is seeking an HIV Customer Representative to support our customer-centric business model. This field-based role covers Southeast Florida, including Miami-Dade and Broward counties.

The candidate should reside within this territory or nearby, and travel will vary by location. In this role you will work with the Customer Team to understand customer needs, tailor discussions for healthcare professionals and patients, and identify business opportunities.

Qualifications

• Customer-focused communication
• Ability to tailor discussions to individual customers
• Strong relationship-building skills

Responsibilities

• Communicates product information in a meaningful, customer-specific way.
• Engages in informed discussions about products with HCP customers.
• Serves as primary contact for select customer accounts to understand practice structure and needs.
• Coordinates with the customer team to develop customer strategy and offerings.
• Shares learnings to help other customers meet their needs.
• Focuses on better health outcomes for HCP and patient experiences.
• Identifies and allocates resources across customers and selects programs from library.

Job description

Job Description

The HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The HIV Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.

Territory Information:

• This is a field-based sales position that is responsible for covering the Southeast Florida, Miami Dade and Broward counties territory.
• This role also includes and is not limited to South Florida.
• The ideal location to reside is within this territory or within a reasonable commuting distance to those workload centers.
• Travel (%) varies based on candidate’s location within the geography.

Primary Responsibilities:

• Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs.
• Engages in informed discussions about products with HCP customers – knowing when/how to seek and provide additional information.
• Within select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities.
• For select customer accounts/HCPs, coordinates with customer team to develop customer strategy – outlining strategy for interactions/ relationship, solutions and potential offerings for customer.
• Shares learnings and best practices from one customer to help other customers meet their needs.
• Demonstrates a focus on better health outcomes (considers the HCP & patient experience).
• Provides input into resource allocation decisions across customers.
• Identifies and selects programs/services available in the library of our "resources" to address customer needs.