HIV Care Services Consultant

Texas Department of State Health Services; Austin (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Texas Department of State Health Services in Austin seeks an HIV Care Services Program Consultant to monitor, guide, and provide technical assistance on HIV care and support services funding and planning. You will partner with Administrative Agencies and local providers to strengthen linkage to care and HIV medications, and you’ll analyze program data to improve outcomes.

Under supervision, you will develop guidelines, write reports, and ensure compliance with state and federal requirements

Qualifications

• Community-based health and social services programming for persons living with HIV
• Local, state, and federal laws relating to HIV health services (e.g., Ryan White CARE Act, Treatment Modernization Act)
• Grant application and review process
• Customer service philosophy

Responsibilities

• Monitors the performance of DSHS-funded Administrative Agencies to assure they are carrying out required planning, contracting, and reporting activities associated with HIV care, treatment and housing programs.
• Provides technical assistance to HIV care and support services and housing programs by telephone, on-site, and in writing; analyzes program performance and recommends improvements.
• Researches complex issues related to delivery of HIV care, treatment, and housing services; leads cross-team workgroups on related projects.
• Serves as programmatic subject matter expert in program development; reviews statements of work, budgets, and performance measures.
• Other duties including disaster response or COOP activation as assigned.

Skills

Community-based health services

HIV health services laws

Grant applications & review

Customer service philosophy

Oral and written communication

Report writing

Program oversight

Process consultation

MS Word, Outlook, Excel, PowerPoint

Inter-organizational collaboration

Academic research tools

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

Date: Oct 23, 2026

Location:

AUSTIN, TX

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional Title: HIV Care Services ConsultantJob Title: Program Specialist IVAgency: Dept of State Health ServicesDepartment: HIV Care ServicesPosting Number: 21946Closing Date: 12/22/2026Posting Audience: Internal and ExternalOccupation Category: Community and Social ServicesSalary Range: $4,263.16 - $5,521.16Pay Frequency: MonthlySalary Group: TEXAS-B-20Shift: DayAdditional Shift Telework: Not Eligible for TeleworkTravel: Up to 30%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: NonexemptFacility Location: Job Location City: AUSTINJob Location Address: 201 W HOWARD LN STE 200Other Locations: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNSNearest Major Market: Austin

Brief Job Description

Under the direction of the Care Services Group Manager, the HIV Care Services Program Consultant will monitor, provide guidance, and technical assistance on the allocation and expenditure of HIV core and support services funds, the development of community-based plans for HIV care and support services, and improving of local health delivery systems for HIV and the quality of the services they deliver. This position performs highly complex oversight and technical assistance activities under minimal supervision with considerable latitude for independent initiative, judgment and action. Oversees the actions of contracting Administrative Agencies to plan, implement and evaluate HIV care services that promote maintenance to medication and medical care in ways that are consistent with consumer needs and are in accordance with state and federal mandates and program requirements. This position develops programmatic guidelines and standards. Researches complex issues related to the delivery of HIV care services to strengthen linkage, retention and adherence to care. This position will support Administrative Agencies and local providers to strengthen current systems by facilitating groups, developing collaborations with funded and non-funded partners that serve persons living with HIV including the post-incarcerated population to increase linkage to care and HIV medications. Works with data team to evaluate program outcomes. Conducts programmatic monitoring and writes program monitoring reviews, standards, guidelines, technical assistance bulletins, policies & procedures and narratives for grant applications and reports. Work involves researching and synthesizing complex information on HIV/AIDS epidemiology, HIV care services delivery systems, health care payer structures, HIV care expenditures, federal requirements, and needs assessment data.

Essential Job Functions (EJFs)

(30%) Monitors the performance of DSHS-funded Administrative Agencies to assure they are carrying out required planning, contracting, and reporting activities associated with HIV care, treatment and housing programs. Develops and implement effective techniques for evaluating these programs. Responsible for planning, conducting, and finalizing desktop and on-site program monitoring and technical assistance visits according to DSHS procedures and policy to evaluate compliance with administrative requirements, standards of care, contract requirements, policies and guidelines. Reviews relevant documentation and observes programmatic activities as they relate to the delivery of effective and qualitative services. Reviews and assesses the comprehensive service delivery plans developed by funded agencies and assures that the services provided by programs match the identified priorities, allocations and needs of the population. Performs follow-up site visits to assure recommendations and requirements are implemented in accordance with program review findings. Analyzes the program corrective action plans to determine if required program improvements have been implemented and result in improved service delivery. Implements DSHS sanction policy when needed and performs the necessary follow-up activities.

(25%) Provides highly complex technical assistance for addressing programmatic barriers. Provides technical assistance to HIV care and support services and housing programs by telephone, on-site, and in writing. Analyzes program performance by reviewing program reports, data, work plans, and makes recommendations for program improvement. Provides technical assistance to local agencies in the development of local service delivery plans. Works with program staff at all levels to adequately assess quality of service delivery. Interprets DSHS and funders’ program standards, administrative and program requirements, policies and guidelines. Works with funded agencies to understand services, assess and support the implementation of work plans. Reviews program reports and provides information to program managers about performance and reporting issues. Assists in identifying additional resources for programs. Prepares written responses to inquiries, complaints and grievances. Conducts investigations of complaints or allegations, writing special reports and providing necessary technical assistance and follow up.

(25%) Researches complex issues related to the delivery of HIV care, treatment, and housing services. Works as a member of and may lead cross-team workgroups on projects related to HIV care and support services and housing programs that include investigating third party payer systems, researching best practices and models, developing program objectives, preparing requests for proposals, and reviewing applications. Identifies trends in HIV care expenditures, service delivery, HIV/AIDS epidemiology, client needs, unmet need for care, barriers to program implementation and achievement of program objectives. Researches, develops and revises program policies and procedures. Creates and updates monitoring tools and program report forms for use in site reviews. Responsible for the technical writing of manuals, guidance and standards. Serves as liaison with local health departments, community-based organizations, and other contractors, community partners and DSHS workgroups. May also serve as a liaison with state and national organizations related to HIV care and support services.

(10%) Serves as programmatic subject matter expert in the program development process, providing programmatic guidance to DSHS funded providers. Reviews and approves statements of work, budgets, budget amendments, objectives, performance measures, funds allocations and work plans submitted by programs. Communicates with the Contracts Management Section, Office of General Counsel, and Fiscal Management Unit, to assure that programmatic activity and goals are correctly represented. Works with business analyst to track program expenditures to prevent lapse or overspent. Maintains high standard of work while meeting programmatic deadlines.

(10%) Other duties as assigned, including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Of

Knowledge, Skills, and Abilities (KSAs)

• community-based health and social services programming for persons living with HIV
• local, state, and federal laws relating to HIV health services (e.g., Ryan White CARE Act, Treatment Modernization Act)
• of grant application and review process
• customer service philosophy

Skill In

• clear and effective oral and written communication with culturally and professionally diverse audiences
• organizing and writing reports using business English grammar and a professional/business writing style
• conducting program oversight and evaluation
• providing process consultation
• using internet, MS Word, Outlook, Excel, PowerPoint and other computer applications
• developing and maintaining effective working relationships across organizational lines
• using academic research tools

Ability To

• work effectively in a team with interdisciplinary staff
• be resourceful and apply initiative to assigned tasks with limited supervision
• prioritize workload and manage multiple tasks
• take initiative in becoming involved with various workgroups
• exercise independent judgment in evaluating situations and making recommendations
• develop and maintain effective working relationships with local health agencies, community-based organizations, and local planning and services coordination groups
• provide constructive and critical feedback and guidance to programs
• develop policies and procedures
• identify problems and formulate logical, effective and realistic solutions
• provide customer friendly services to agencies and the public

Registrations, Licensure Requirements Or Certifications

N