Hiring Requisition - Customer Service Representative - Remote in EST or CST

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare services is seeking a customer service representative to schedule in-home visits and assist members with inquiries. This role offers a competitive salary, comprehensive benefits, and opportunities for career development. Candidates should have a high school diploma and at least one year of experience in a customer service role. Remote work is available for those in Eastern or Central Time Zones.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Career development opportunities

Qualifications

• High School Diploma / GED or equivalent work experience.
• 1+ years of work experience in a customer service role.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Schedule in-home visits with a Physician or Nurse Practitioner.
• Assist members with inquiries and resolve scheduling issues.
• Maintain efficiency in a high-volume customer service environment.

Skills

Customer Service

Confidentiality

Communication

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $28.85 per hour based on full-time employment
- Comprehensive benefits package, including equity stock purchase and 401k contribution
- Opportunity for career development and growth within the organization
- Work remotely if located within Eastern or Central Time Zones
- Supportive and inclusive work culture aimed at improving health outcomes

What to Expect (Job Responsibilities):
- Call members to schedule in-home visits with a Physician or Nurse Practitioner
- Answer inbound calls from members and assist with their inquiries
- Ensure accurate scheduling of appointments and resolve any scheduling issues
- Maintain efficiency and productivity in a high-volume customer service environment
- Work flexible schedules, including evening hours as needed

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Minimum age of 18 years
- 1+ years of work experience
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to maintain confidentiality and adhere to HIPAA requirements

How to Stand Out (Preferred Qualifications):
- Experience working in the healthcare industry
- Familiarity with Medicaid or Medicare
- Background in a customer retention-focused role

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