[Hiring] Account Executive, Strategic Customer Sales @ServiceTitan

ServiceTitan; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the home services industry is seeking a Strategic Customer Sales Account Executive. This role involves managing post-sales relationships, optimizing contract renewals, and expanding revenue through strategic partnerships. The ideal candidate will have extensive experience in B2B SaaS sales, exceptional communication skills, and a passion for the home services sector. The position offers flexible time off, comprehensive benefits, and opportunities for professional development.

Benefits

Flexible time off

Comprehensive onboarding program

Company-paid medical, dental, and vision

401k match

Pet insurance

Qualifications

• 5+ years experience building & maintaining executive relationships.
• Successful sales experience in a B2B SaaS environment.

Responsibilities

• Manage post-sales relationship for Strategic Accounts.
• Optimize contract renewals and expand revenue.
• Collaborate with business partners to execute account plans.

Skills

Negotiation

Relationship Building

Communication

Job description

Role Description

As a Strategic Customer Sales (SCS) Account Executive, you will be responsible for managing the entire post-sales relationship for a designated list of Strategic Accounts.

1. Optimize outcomes of contract renewals and expand revenue via core platform expansions and adoption of ServiceTitan’s Pro Product modules.
2. Become an expert on the value proposition of ServiceTitan’s core platform, Pro Products, and ancillary services.
3. Build honest relationships and genuine partnerships with existing Strategic Accounts.
4. Collaborate with critical business partners across Finance, Success, Implementation, Operations, etc., to maintain and execute detailed account plans.
5. Work closely with Sales Engineers on complex requirements and integrations.
6. Source business for strategic accounts with Pro Development Representatives.
7. Track all activity in Salesforce and forecast business to Sales leadership.

Qualifications

• 5+ years experience building & maintaining executive relationships.
• Identifying and closing upsell & expansion opportunities.
• Negotiating complex, multi-million dollar contract renewals with high-quality Enterprise clients.
• Successful sales experience in a B2B SaaS environment with a proven track record of top performance.
• A professional, value-driven, and highly-creative approach to strategic sales.
• Exceptional executive presence and ability to connect with diverse audiences.
• Strong relationship-building and excellent written & verbal communications skills.
• Proven ability to build rapport and collaborate with individuals from various departments.
• Passion for the home services industry.
• Ability to travel 15% - 20% of the time, regionally and nationally.
• Valid driver’s license and automobile insurance.

Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for Titans at all levels.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Parental leave and support, up to $20k fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity and free breast milk shipping through Maven Milk.
• Pet insurance, legal advisory services, financial planning tools, and more.