HIRED Process Automation Specialist Engineering 23,000

LaunchBrightly, Inc.; Lucas (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative startup is seeking a Process Automation Specialist to join their dynamic team. This role focuses on creating Screenshot Automation Recipes to enhance customer experiences with their SaaS product. As part of a remote-first organization, you will have the opportunity to work closely with the founding team, contributing to a mission that automates and improves customer support processes. If you thrive in a collaborative environment and are excited about being part of a startup journey, this is your chance to make a significant impact in a fast-paced and creative setting.

Benefits

Flexible working hours

No meetings culture

Annual team meetup in New York City

True ownership over your role

Choice of technical setup and equipment

Qualifications

• Strong understanding of HTML, CSS, and DOM essential.
• Experience in API usage and QA scripting is necessary.

Responsibilities

• Create Screenshot Automation Recipes for customer implementations.
• Analyze user feedback and suggest improvements.

Skills

HTML

CSS

JavaScript

API experience

QA scripting

Customer-first mentality

Strong communication skills

Personal organization

Tools

Postman

Screenshot Recipe Builder

Job description

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = CircleCI for customer support. We are currently looking to bring onboard a strong Process Automation Specialist.

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers. We want the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure!

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus, and company productivity.

Founded in 2022 and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate, you will be working intimately with the founding team.

The Process Automation Specialist will become an integral member of an intimate 7-person team consisting of:

• Maker #6 (Process Automation Specialist, You!)

We are looking for a strong Process Automation Specialist who is integral to LaunchBrightly’s long-term journey and vital to our success. Someone who is comfortable in the dark and embraces the unknowns that come with being on the startup journey.

Job Description

This role will be fully concentrated on creating Screenshot Automation Recipes for customer implementations, using the current V1.0 of our Screenshot Recipe Builder (our primary customer implementation tool).

Your primary role will focus on customer implementations, creating many hundreds of Screenshot Automation recipes each month. You will help design an overall product experience that is tech-forward and user-friendly for non-technical knowledge managers and technical writers.

In addition to helping our customers by creating automation recipes for existing static images in their help center, you will also help extend the current V1. of our Screenshot Recipe Builder along the following tracks:

• Analyze feedback from users and identify inefficiencies to suggest areas of improvement
• Translate research and QA activities into detailed engineering tickets for the Engineering team
• Provide input on product design and mini-mocks to enhance the implementation experience

We are looking for previous experience working with

• Strong understanding of HTML, CSS, and the DOM
• Knowledge of JS and the ability to write QA scripts
• API experience, specifically with Postman

What you bring to the table

• A customer-first mentality
• Strong communication and documentation skills
• Personal organization skills to manage multiple contexts
• A passion for being part of the startup journey
• Willingness to take initiative and enthusiasm to make an impact
• Thrives in a highly collaborative environment
• Prior experience in front-end development is a plus
• Experience applying PM skills or building something from 0-1 is a plus
• Experience identifying and documenting bugs for development teams
• A technically-minded approach to producing useful products

What we offer

• Flexible working hours and locations
• A culture of NO meetings prioritizing maker time
• Excellent start-up culture with openness and inclusiveness
• True ownership and autonomy over your role
• Prioritization of focus time and productivity
• Your choice of technical setup and equipment
• Experienced founders with a track record of building successful products
• Annual team meetup in New York City