Hire Controller / Yard Operator

Recruit Shop Pty Ltd; Spotswood (NJ); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Branch bonus

Forklift funded

Career progression

Mentorship culture

Hands-on yard work

Job summary

Recruit Shop Pty Ltd in Spotswood, Melbourne, is hiring a Hire Controller / Yard Operator in a hybrid role to oversee hire contracts, logistics, and yard operations, including equipment prep, inspection, and loading.

The role requires experience in customer service, hire desk, or logistics, with a White Card and a valid driver's licence, ERP/Syrinx, HubSpot/CRM, and a Forklift LF license or willingness to obtain one within 60 days.

Qualifications

• Experience in customer service, hire desk operations, internal sales, or logistics coordination.
• Construction Induction (White Card) and a current driver's licence.
• Proficiency in ERP/Syrinx, Microsoft 365, and HubSpot/CRM.
• Forklift High Risk Work Licence (LF), or willingness to obtain within 60 days.
• Calm, organised demeanour with attention to detail and a service-oriented mindset.

Responsibilities

• Raise and manage on-hire contracts in Syrinx, including rates, dates, site, PO, and terms
• Process off-hires by collecting, reconciling, and charging for damages or losses within 24 hours
• Schedule transport/logistics and manage carriers effectively
• Prepare, inspect, clean, and load equipment; operate a forklift as needed
• Provide exceptional customer service by addressing phone and counter enquiries while maintaining branch service standards

Skills

Customer service

Logistics coordination

Hire desk operations

Internal sales

ERP/Syrinx

HubSpot/CRM

Microsoft 365

Tools

Syrinx ERP

HubSpot/CRM

Microsoft 365

Forklift LF licence

Job description

EARN $90k-$110k Pa + Super + Incentives | Negotiable Based On Experience

Join A Growing Equipment Hire Business Built On Genuine Values And Real Career Progression.

Share In The Success You Help Create, With Uncapped Profit Share After Probation.

About The Company

Our client is a leading provider in the equipment hire industry, specialising in shoring, traffic management, and earthmoving equipment. Their Melbourne branch in Spotswood is a developing hub focused on larger specialist projects, and they pride themselves on their strong values framework that emphasises being results-driven, customer-focused, and committed to growth.

About The Opportunity

The Hire Controller / Yard Operator will play a crucial role in ensuring the operational efficiency of their Spotswood branch. This hybrid position entails overseeing hire contracts and logistics while managing yard operations that include equipment preparation, inspection, and loading.

• Raise and manage on-hire contracts in Syrinx, including rates, dates, site, PO, and terms
• Process off-hires by collecting, reconciling, and charging for damages or losses within 24 hours
• Schedule transport/logistics and manage carriers effectively
• Prepare, inspect, clean, and load equipment; operate a forklift as needed
• Provide exceptional customer service by addressing phone and counter enquiries while maintaining branch service standards

About You

The successful candidate will have:

• Experience in customer service, hire desk operations, internal sales, or logistics coordination, preferably within the equipment hire, construction, or transport industries
• A Construction Induction (White Card) and a current driver's licence
• Proficiency in systems such as ERP/Syrinx, Microsoft 365, and HubSpot/CRM (or willingness to learn)
• A Forklift High Risk Work Licence (LF), or the willingness to obtain one within the first 60 days
• A calm, organised demeanour with strong attention to detail and a service-oriented mindset

What's in it for You?

• Branch Performance Bonus To Reward Your Contributions
• Forklift Ticket Funded Within Your First 60 Days, If Not Already Held
• Genuine Career Progression Opportunities As The Branch Grows
• A Supportive, Mentorship-Driven Culture That Values Teamwork And Development
• A Varied Role, Mixing Desk Work With Hands-On Tasks In The Yard