HIM Operations Support Analyst

Carolinas Medical Center; United States; On-site; USD 46,000 - 68,000; Full time

Job summary

Carolinas Medical Center seeks a seasoned HIM Operations professional to analyze volumes, metrics, and KPIs within the Revenue Cycle. You will coordinate deployments, document new policies, and serve as a subject matter expert on workflows and reporting.

You will lead trainings, design educational materials with Educational Services, and collaborate across teams to drive improvements. Strong Excel, PowerPoint, and SharePoint skills are essential.

Qualifications

• Experience in Health Information Management Operations or Revenue Cycle for 5 years.
• Proficient in Microsoft Office with advanced PowerPoint presentations.
• Knowledge of HIPAA and patient privacy guidelines.

Responsibilities

• Analyzes volumes, metrics, and KPIs to monitor success and identify focus areas.
• Coordinates deployments and documentation of new policies and procedures.
• Monitors workflows and reports; collaborates with leadership on new functionality as SME.
• Leads training sessions and develops educational materials with Educational Services.
• Performs time studies and supports productivity tracking tools.
• Produces quality assurance reports and communicates results to leadership.

Skills

Excel

PowerPoint

SharePoint

Data analysis

Communication

Problem solving

Teamwork

Education

Associate degree

Tools

Epic Community Connect

Access databases

Job description

Department:

13442 Enterprise Revenue Cycle - HIM Ops Document Management AMB NC/GA

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

M-F 9a-5:30p

Pay Range:

$33.05 - $49.60

Major Responsibilities:

Analyzes volumes, metrics, and Key Performance Indicators within assigned area of responsibility to monitor success and identify areas of focus. Serves as a resource to identify , investigate, and escalation complex operational issues.

Coordinates with leadership and key partners to support successful implementation of deployments, and documentation of new policies and procedures, and existing job aids. Proactively monitors and provides feedback regarding the effectiveness of applications, workflows, and reports. Collaborates with leadership and other key stakeholders regarding new functionality, serving as a subject matter expert.

Coordinates HIM activities including but not limited to communication to assigned teams, user orientation and quality and productivity reviews.

Leads training sessions for assigned areas and partners with Educational Services to create, present, and maintain educational materials. Evaluates training effectiveness and recommends changes to training curriculum. Serves as key training and quality resource for internal teammates and non-HIM partners, such as Epic Community Connect users.

Coordinates and performs time studies. Calculates and recommends task standards based on time study data and supports use of the productivity tracking tool .

Conducts audits and quality reviews efficiently and precisely. Analyzes quality data to identify trends and monitor improvement. Prepares and presents quality assurance reports to leadership, suggesting improvement activities based on review results. Updates and communications regarding quality tracking tool and plans

Knowledgeable in HIPAA guidelines for patient privacy issues related to sub function .

Creates and designs visually engaging and impactful presentations for business audiences, integrating complex data, infographics, and multimedia elements to communicate ideas clearly and effectively, supporting executive meetings and training sessions

Prepares Excel for data analysis, including complex formulas, pivot tables, and dynamic charts. Skilled in designing and customizing SharePoint forms to automate workflows and streamline business processes through seamless integration with organizational systems

Leverages advanced Excel skills to compile data, construct complex formulas, build pivot tables, and design dynamic charts. Designing and customizing SharePoint Forms and other tools to automate workflows, lists, etc. to streamline data collection and reporting.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Associate's degree or equivalent experience in a related Healthcare related field.

Experience Required:

5 years - Experience typically gained by working in Health Information Management Operations, Healthcare Revenue Cycle operations, Coding, or similar experience in a health care setting

Knowledge, Skills & Abilities Required:

Excellent communication, interpersonal, customer service, presentation and organizational skills .

Skilled in using electronic health records and data capture, including report generation. Expert in Microsoft Office, able to create advanced PowerPoint presentations, build and manage

Access databases, and proficient in Excel with a focus on pivot tables and formulas .

The ability to utilize data analytics to identify trends, areas for improvement, and opportunities for innovation with ability to identify and solve problems creatively and to work within deadlines with high attention to detail.

Demonstrated strong problem-solving skills including the ability to handle difficult situations

Works collaboratively in a diverse team environment (virtually and/or in person) with openness and respect to learn, create, and problem-solve.

Ability to work independently with minimal supervision, make decisions with good judgment, and effectively follow verbal and written directions.

Physical Requirements and Working Conditions:

Operates all equipment necessary to perform the job.

Preferred Job Requirements

AHIMA or other Credential preferred

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can l