HIM Operations Support Analyst

Advocate Health; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Advocate Health is seeking a Health Information Management professional to analyze metrics and KPI trends, coordinate with leadership on deployments, and lead training for HIM and related teams. The role emphasizes data-driven quality improvements, documentation of policies, and effective communication across departments.

Ideal candidates will have 5 years in HIM or related healthcare revenue cycle operations, strong PowerPoint and Excel skills, and familiarity with EHR systems, SharePoint, and

Qualifications

• Must have 5 years of experience in Health Information Management Operations, Healthcare Revenue Cycle operations, Coding, or similar
• Experience with electronic health records and data capture, and report generation
• Must be able to work collaboratively and independently with attention to detail

Responsibilities

• Analyzes volumes, metrics, and KPIs to monitor success and identify areas of focus
• Coordinates with leadership to support deployment of new policies and procedures
• Leads training sessions and develops educational materials for internal teams and partners
• Performs time studies and supports productivity tracking
• Conducts audits and quality reviews and presents QA reports to leadership

Skills

Excellent communication

Interpersonal skills

Customer service

Presentation

Organizational skills

Problem solving

Data analytics

Education

Associate’s degree or equivalent in Healthcare

Tools

Microsoft Office

PowerPoint

Access

Excel

SharePoint

Job description

Major Responsibilities:

Analyzes volumes, metrics, and Key Performance Indicators within assigned area of responsibility to monitor success and identify areas of focus. Serves as a resource to identify, investigate, and elevate complex operational issues.

Coordinates with leadership and key partners to support successful implementation of deployments, and documentation of new policies and procedures, and existing job aids. Proactively monitors and provides feedback regarding the effectiveness of applications, workflows, and reports. Collaborates with leadership and other key stakeholders regarding new functionality, serving as a subject matter expert.

Coordinates HIM activities including but not limited to communication to assigned teams, user orientation and quality and productivity reviews.

Leads training sessions for assigned areas and partners with Educational Services to create, present, and maintain educational materials. Evaluates training effectiveness and recommends changes to training curriculum. Serves as key training and quality resource for internal teammates and non-HIM partners, such as Epic Community Connect users.

Coordinates and performs time studies. Calculates and recommends task standards based on time study data and supports use of the productivity tracking tool.

Conducts audits and quality reviews efficiently and precisely. Analyzes quality data to identify trends and monitor improvement. Prepares and presents quality assurance reports to leadership, suggesting improvement activities based on review results. Updates and communications regarding quality tracking tool and plans

Knowledgeable in HIPAA guidelines for patient privacy issues related to sub function.

Creates and designs visually engaging and impactful presentations for business audiences, integrating complex data, infographics, and multimedia elements to communicate ideas clearly and effectively, supporting executive meetings and training sessions

Prepares Excel for data analysis, including complex formulas, pivot tables, and dynamic charts. Skilled in designing and customizing SharePoint forms to automate workflows and streamline business processes through seamless integration with organizational systems

Leverages advanced Excel skills to compile data, construct complex formulas, build pivot tables, and design dynamic charts. Designing and customizing SharePoint Forms and other tools to automate workflows, lists, etc. to streamline data collection and reporting.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

Associate’s degree or equivalent experience in a related Healthcare related field.

Experience Required:

5 years-Experience typically gained by working in Health Information Management Operations, Healthcare Revenue Cycle operations, Coding, or similar experience in a health care setting

Knowledge, Skills & Abilities Required:

Excellent communication, interpersonal, customer service, presentation and organizational skills.

Skilled in using electronic health records and data capture, including report generation. Expert in Microsoft Office, able to create advanced PowerPoint presentations, build and manage Access databases, and proficient in Excel with a focus on pivot tables and formulas.

The ability to utilize data analytics to identify trends, areas for improvement, and opportunities for innovation with ability to identify and solve problems creatively and to work within deadlines with high attention to detail.

Demonstrated strong problem-solving skills including the ability to handle difficult situations.

Works collaboratively in a diverse team environment (virtually and/or in person) with openness and respect to learn, create, and problem-solve.

Ability to work independently with minimal supervision, make decisions with good judgment, and effectively follow verbal and written directions.

Physical Requirements and Working Conditions:

Operates all equipment necessary to perform the job.

Preferred Job Requirements

AHIMA or other Credential preferred

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.