HIM Operations Specialist I

Advocate Health; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health in Milwaukee seeks a detail-oriented records indexing specialist to manage outside records in the EHR system. You will route documents, create or select patient encounters, and ensure proper document types and descriptions are applied with accuracy.

You will incorporate varied clinical documentation, meet HIM quality benchmarks, and assist clinicians with record completion while safeguarding PHI and adhering to HIPAA regulations.

Qualifications

• High school diploma or equivalent required.
• 0-1 year of healthcare experience typically required.
• Proficient computer and keyboarding skills.
• Familiarity with Epic, OnBase, Solarity, and Microsoft Office preferred.
• Ability to safeguard PHI and comply with HIPAA.

Responsibilities

• Upload/index outside records using applicable software and route docs to clinicians.
• Create or select appropriate patient, encounter, or order while indexing into the EHR.
• Incorporate clinical documentation from various sources per HIM procedures with quality benchmarks.
• Identify missing documentation and assign/edit deficiencies in the chart management system.
• Collaborate with data integrity and other teams to communicate errors and support privacy investigations.
• Ensure scanned documents are clear, legible, and properly positioned for end users.
• Serve as a point of contact for record completion support for clinicians.

Skills

Typing / Keyboarding

Epic

OnBase

Solarity

Microsoft Office

HIPAA knowledge

Attention to detail

Time management

Communication skills

Team collaboration

Education

High School Graduate or Equivalent

Tools

Epic

OnBase

Solarity

Microsoft Office

Job description

Major Responsibilities

Accurately upload/Index outside records using applicable software, routing documentation to the clinician as appropriate. Creates or selects the appropriate patient, encounter, and/or order while assigning the correct document type and description when indexing into the EHR.

Incorporates internal and external clinical documentation from various electronic and paper sources via applicable software work queues, rounding, eDelivery or importing into the EHR according to HIM procedures while meeting established benchmarks for quality, accuracy, and productivity. Applies knowledge of medical terminology and nomenclature to accurately identify documentation needs based on patient service areas and level of service provided.

Analyzes the content of the medical record for missing documentation and signatures and assign/edit medical record deficiencies by the responsible provider into the chart management system according to State and Federal regulations, such as Det Norski Veritas (DNV) or The Joint Commission (TJC), Centers for Medicare and Medicaid (CMS), all Medical Staff Bylaws and organizational policies. Provides support and education to clinicians regarding record completion activities.

Applies knowledge of medical terminology and nomenclature to accurately identify documentation needs based on patient service areas and level of service provided.

Collaborates with Data integrity or other functional areas to ensure errors in documentation discovered are communicated for Chart Correction. Notifies appropriate leadership for quality review and privacy investigation.

Ensures clarity, legibility, and position of the scanned documents are readable by the end-user or indicates best quality.

Serves as point of contact for recordcompletion support for clinicians and other providers.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

High School Graduate or Equivalent

Experience Required

Typically requires 0-1 years of experience in healthcare.

Knowledge, Skills & Abilities Required

Proficient computer and keyboarding skills with the ability to learn new computer software systems such as Epic, OnBase, Solarity, Microsoft Office, and legacy archives, and electronic communication and meeting platforms such as Teams.

High attention to detail and accuracy with frequent interruptions.

Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints.

Ability to work independently and make decisions with minimal supervision while maintaining quality and productivity standards.

Works collaboratively in a diverse team environment with openness and respect to learn, create and problem solve.

Ability to adapt to a fast-paced environment and transition to switching tasks without issue while maintaining quality and accuracy.

Ability to learn when receiving constructive feedback by leadership or peers and taking personal ownership for success.

Strong interpersonal and communication skills.

Ability to safeguard protected health information (PHI) and basic knowledge of HIPAA.

Physical Requirements and Working Conditions

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Sits most of the workday.

Ability to perform repetitive functions and hand movements in a normal office environment

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.