HIM Operations Lead

Aurora Health Care; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Aurora Health Care is seeking a healthcare information management professional to serve as the subject matter expert for the team. The role emphasizes proactive issue resolution, training delivery, and quality assessment in a fast-paced environment.

You will collaborate with leadership, participate in huddles, and help ensure policies are followed while upholding HIPAA and regulatory standards. Strong communication and meticulous documentation are essential.

Qualifications

• High School diploma required; related field preferred.
• 3 years of healthcare experience in HIM, compliance, quality or clinical settings.
• Ability to work independently using critical thinking while meeting quality standards.
• Proficiency with computer systems, keyboarding, and adapting to new tech including AI tools.
• Ability to promote inclusivity and engage teammates for better team performance.
• Strong customer service, interpersonal and communication skills; ability to give and receive feedback.

Responsibilities

• Serve as the SME for teammates on work-related inquiries and challenges.
• Collaborate with leadership to conduct huddles, orient new staff, deliver training, and produce quality reports.
• Coordinate and optimize daily activities to meet turnaround times and KPIs.
• Review policies and procedures and suggest workflow improvements for quality and efficiency.
• Facilitate resolution of internal and external complaints per regulations.
• Document and track quality reviews; provide timely feedback and retraining as needed.
• Partner with IT for software testing and upgrades; report enhancements as required.
• Work with Leadership, Risk Management, Legal and other departments to address issues.

Skills

Critical thinking

Quality standards

Communication

Customer service

Documentation

Attention to detail

HIPAA awareness

Education

High School diploma; Health Information Management or related field

RHIT/RHIA/MLS/MLT/MT certification (preferred)

Tools

Healthcare IT systems

Software testing collaboration

Job description

Major Responsibilities

Performs theday-to-dayassigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges. Proactively addresses and resolves issues, providing innovative solutions. Collaborates with leadership to conduct huddles,facilitateorientation, deliver training, perform quality assessments, and generate production reports. Utilizes effective communication and critical thinking skills toidentify, address and escalation issues toleadershipas necessary.

Coordinates, monitors, andoptimizesdaily work activities to support the team in meetingestablisheddaily turnaround times and key performance indicators.

Supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization.

Facilitates the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements.

Performs documentation and tracking of quality reviews. Providestimelyfeedback toleaderandteammate, providingadditionaleducation and retraining as needed. Makes corrections according to department procedures.

Partners with information technologyfor softwaretesting and upgrades. Troubleshoots computer system issues, collaborates with optimization tosubmitrequests for enhancements.

Collaborates with Leadership, Risk Management, Legal and otherappropriate departmentsto respond to questions and/orissues.

Minimum Job Requirements

Education

High School degree required. Health Information Management or related field

Experience

3 year's experience in a healthcare setting required, typically within HIM, compliance, quality or clinical settings.

Knowledge / Skills / Abilities

Ability to work independently and make decisions with minimal supervision using critical thinking skills, whilemaintainingquality and productivity standards.

Proficient computer and keyboarding skills with the ability to adapt to and accurately work withnew technologyand artificial intelligence.

Ability to create and promote a culture of inclusivity and engagement in which teammates differences are embraced andleveragedto strengthen team effectiveness and efficiencies

Strong customer service,interpersonaland communication service skills such as active listening and presenting. Ability to give and receive constructive feedback and take personal ownership for success.

High attention to detail and accuracy with frequent interruptions and ability to prioritize workload under in a fast-paced environment with time constraints..

Strong ethical skills to handle confidential information with integrity.Awareness and understanding of cyber security risks and proper reporting thereof.

Ability to make decisions with minimal supervision whilemaintainingquality and productivity standards.

Ability to read andcomprehendmedical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.

Physical Requirements And Working Conditions

This positionmayrequire travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Preferred Job Requirements

Preferred Certification / Registration / License

(RHIT)or (RHIA)OR (MLS) - Medical LaboratoryScientist OR(MLT) - Medical Laboratory Technician OR (MT) - Medical Technologist.Applicantscurrently enrolledin aprogram for Health Informationmanagementdegrees with AHIMA issued micro credentials may also be considered.

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.