HIM Operations Lead

Advocate Aurora Health; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Advocate Health in Milwaukee seeks a detail-oriented HIM professional to serve as SME for teammates, resolve issues, and support quality and compliance initiatives. The role emphasizes critical thinking, training, and timely production reporting.

You will collaborate with leadership to refine policies, monitor regulatory requirements, and ensure HIPAA compliance. Strong communication, ability to work with new tech and AI, and a commitment to accuracy are essential.

Qualifications

• Requires high school diploma and HIM-related field understanding.
• Must have 3 years of healthcare experience in HIM/compliance/quality/clinical settings.
• Ability to read and comprehend medical terminology and regulatory requirements.

Responsibilities

• Acts as the primary SME for teammates on work-related inquiries and challenges.
• Addresses and resolves issues, providing innovative solutions.
• Collaborates with leadership to conduct huddles, provide orientation, deliver training, perform quality assessments, and generate production reports.
• Monitors daily activities to meet turnaround times and KPIs.
• Supports policy reviews and workflow improvements to enhance quality and efficiency.
• Facilitates resolution of internal and external complaints ensuring regulatory adherence.
• Documents and tracks quality reviews and provides timely feedback for coaching.

Skills

Independent work

Critical thinking

AI readiness

Inclusivity and engagement

Customer service

Communication

Attention to detail

Ethical conduct

HIPAA understanding

Education

High School degree

Health Information Management or related field

Job description

Major Responsibilities:

Performs theday-to-dayassigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges. Proactively addresses and resolves issues, providing innovative solutions. Collaborates with leadership to conduct huddles,facilitateorientation, deliver training, perform quality assessments, and generate production reports. Utilizes effective communication and critical thinking skills toidentify, address and escalation issues toleadershipas necessary.

Coordinates, monitors, andoptimizesdaily work activities to support the team in meetingestablisheddaily turnaround times and key performance indicators.

Supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization.

Facilitates the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements.

Performs documentation andtracking ofquality reviews. Providestimelyfeedback toleaderandteammate, providingadditionaleducation and retraining as needed.Makescorrections according to department procedures.

Partners with information technologyfor softwaretesting and upgrades. Troubleshoots computer system issues, collaborates with optimization tosubmitrequests for enhancements.

Collaborates with Leadership, Risk Management, Legal and otherappropriate departmentsto respond to questions and/orissues.

Minimum Job Requirements

Education

High Schooldegreerequired.Health Information Management or related field

Certification / Registration / License

Experience

3year's experiencein a healthcare settingrequired, typically within HIM, compliance,qualityor clinical settings.

Knowledge / Skills / Abilities

Abilityto work independently and make decisions with minimal supervision using critical thinking skills, whilemaintainingquality and productivity standards.

Proficient computer and keyboarding skills with the ability to adapt to and accurately work withnew technologyand artificial intelligence.

Ability to create and promote a culture of inclusivity and engagement in whichteammatesdifferences are embraced andleveragedto strengthen team effectiveness and efficiencies

Strong customer service,interpersonaland communication service skills such as active listening and presenting. Ability to give and receive constructive feedback and take personal ownership for success.

High attention to detail and accuracy with frequent interruptions and ability to prioritize workload under in a fast-paced environment with time constraints..

Strong ethical skills to handle confidential information with integrity.Awareness and understanding of cyber security risks and proper reporting thereof.

Ability to make decisions with minimal supervision whilemaintainingquality and productivity standards.

Ability to read andcomprehendmedical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.

Physical Requirements and Working Conditions

This positionmayrequire travel, therefore,willbe exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Preferred Job Requirements

Education

Preferred Certification / Registration / License

(RHIT)or (RHIA)OR (MLS) - Medical LaboratoryScientist OR(MLT) - Medical Laboratory Technician OR (MT) - Medical Technologist.Applicantscurrently enrolledin aprogram for Health Informationmanagementdegrees with AHIMA issued micro credentials may also be considered.

Experience

Knowledge / Skills / Abilities

Allresponsibilitiesand requirements are subject topossible modificationtoreasonably accommodateindividuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.