HIM Data Integrity Technical Specialist I- Identity Management

Carolinas Medical Center; Charlotte (NC); On-site; USD 42,000 - 63,000; Full time

Job summary

Carolinas Medical Center seeks a data integrity specialist to monitor identity management and EMR data quality. You will perform patient merges and demographic updates in Epic, while coordinating with HIT, Revenue Cycle, and clinical leaders to keep the MPI synchronized and accurate.

The role requires strong EHR knowledge, attention to detail, and the ability to work collaboratively in a fast-paced healthcare environment on a Monday–Friday schedule with on-call rotation.

Qualifications

• Associate's degree or equivalent healthcare experience.
• Less than 2 years in healthcare; experience in Revenue Cycle or Healthcare IT preferred.
• Proficiency with EHR systems, data integrity, and clinical/administrative workflows.

Responsibilities

• Monitor identity and data integrity work queues and investigate errors in the EMR ecosystem.
• Perform patient merges, data loads, and demographic updates in Epic and MPI systems.
• Utilize ServiceNow and other tools to track tickets and communicate with stakeholders.
• Prioritize requests, ensure patient safety, and support clinicians with data accuracy.
• Collaborate across HIT, Clinical Informatics, Revenue Cycle, and leaders to improve workflows.
• Maintain HIPAA compliance and protect PHI while contributing to system-wide initiatives.

Skills

EHR proficiency

Epic

Cerner

OnBase

ServiceNow

Microsoft Office

Data capture

Education

Associate's degree or equivalent experience

Tools

Epic

Cerner

Harmony

OnBase

ServiceNow

Job description

Department:

13559 Enterprise Revenue Cycle - HIM Ops Data Integrity & Identity Management

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Primarily M-F with on call rotation

Pay Range:

$30.70 - $46.05

Major Responsibilities:

Monitors various assigned identity and data integrity work queues and utilizes multiple software applications to investigate errors or corrections needed to ensure complete medical record integrity following appropriate guidelines and policy and procedures. Evaluate and maintain the integrity of the electronic medical record . Utilizing multiple software applications including Epic, third-party verification systems and tools, and legacy systems to investigate and resolve complex data issues including, patient merges, patient data loads, Service Now tickets, emails. Ability to prioritize requests in appropriate order of importance or need. Supports patient safety and clinical staff by performing in-house merging of duplicate medical records as requested per policy and procedure. Supports patient creation and updating demographic information for existing patients within the Epic system by reviewing patient-matching criteria from the source system to validate information filing is accurate and complete. Communicates professionally and effectively with internal requestors in a prompt and courteous manner. Professionally collaborates with HIT, Clinical Informatics, Revenue Cycle Trainers, Patient Care, and various department leadership across organization to identify issues and provide educational opportunities to clinicians, providers and teammates as needed . Completes priority projects to ensure Epic remains in sync with downstream systems. Provides expertise on patient loads and duplicate clean up to ensure the MRNs are safely integrated in the MPI using extensive knowledge of the duplicate reconciliation process. Suggests enhancements and contributes to workflow updates to achieve maximum efficiencies and effectiveness. Collaborates and knowledge-shares in a team environment: Assists in system-wide initiatives and projects, and participates in team huddles and discussions, promoting an inclusive environment and fostering engagement from all teammates. Responsible for understanding and adhering to the organization's Code of Ethical Conduct. Ensures compliance with all applicable regulations, policies, procedures, and key performance indicators to perform workflow duties to support patient care, care management initiatives, interoperability, revenue cycle, and regulatory requirements. Resolves data integrity incidents, concerns or questions related to identity management including but not limited to deceased patient status, demographic updates, identity theft and fraud. Involved appropriate key stakeholders as necessary such as compliance, privacy, risk management or billing operations. Serves as subject matter expert for identity related concerns and participates in projects, upgrade testing and performs other duties as assigned.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

A ssociate's degree or equivalent experience in a related healthcare field.

Experience Required:

Requires less than 2 years of experience in healthcare. Experience is typically gained within Revenue Cycle (HIM, coding, registration, billing, etc.) or Healthcare IT.

Knowledge, Skills & Abilities Required:

Proficient computer and technology abilities include the use of an electronic health record and legacy archive systems such as Epic, Cerner, Harmony, Document management systems such as OnBase, IT reporting systems such as ServiceNow, Data capture technology, and Microsoft office products such as Word, Excel, PowerPoint and Access. Works collaboratively in a diverse team environment with openness and respect to learn, create, and problem solve . Ability to give and receive feedback and take personal ownership for success. High attention to detail and accuracy with frequent interruptions, ability to read and follow instructions Ability to work independently in a virtual environment, think critically, and problem-solve and make decisions with minimal supervision while maintaining quality and productivity standards with minimal supervision while maintaining quality and productivity standards. Ability to prioritize workload and work under pressure in a fast-paced environment with time constraints. Consistently demonstrate excellent customer service, interpersonal and communication skills. Knowledge of Medical Terminology and other health care nomenclature Ability to safeguard protected health information (PHI) and maintain basic knowledge of HIPAA.

Physical Requirements and Working Conditions:

Exposed to normal office environment with extended exposure to PC monitor Operates all equipment necessary to perform the job Ability to perform repetitive functions and hand movements in a normal of