HIM Call Center Representative - Remote

ProMedica; Lansing (MI); Hybrid; USD 31,000 - 56,000; Full time

Benefits offered by this job

401k Retirement plan

Employee assistance program

Employee discounts

Job summary

ProMedica is seeking a HIM Call Center Representative to serve as the ambassador for the HIM department and myChart support. You will guide patients on obtaining medical records and answer questions about the app, while recording requests and posting payments to release of information.

The role emphasizes accuracy, patient service, and compliance within a remote position limited to certain U.S. states.

Qualifications

• High School diploma or equivalent.
• 2 years' experience in health information management, physician office, clinical or hospital business office, or applicable college education.

Responsibilities

• Serve as ambassador and voice for ProMedica’s HIM and myChart support.
• Explain the process for obtaining medical records to patients.
• Assist myChart users with questions about the app.
• Keep a record of all requests and post payments to release of information about patient accounts.

Education

High School diploma or equivalent

CAHIIM approved program

RHIT

Tools

Epic

EMR

Job description

As the HIM Call Center Representative, you serve as the ambassador and voice for ProMedica’s HIM department and myChart support by providing a positive first impression to our patients.

You will effectively communicate the process of obtaining medical records and help myChart users with questions they may have about the app.

In this role, you will keep a record of all requests and be responsible for accepting and posting payments to release of information about patient accounts.

The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

• High School diploma or equivalent
• 2 years' experience in health information management, physician office, clinical or hospital business office, or applicable college education

PREFERRED REQUIREMENTS

• Associate degree in Health Information management or related field
• Current student enrolled in a CAHIIM (Commission on Accreditation for Health Informatics and Information Management) approved program
• Previous experience with Epic and/or EMR
• RHIT

Salary Range - $31,200 - $55,744

Our benefits package for per diem employees offers a 401k retirement plan (no company match for per diem status), an employee assistance program and employee discounts

This is a remote position; however, employment is limited to residents of certain U.S. states due to legal, tax, and regulatory requirements. At this time, we cannot offer employment to individuals residing in California, Colorado, Hawaii, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Washington, or U.S. territories. Eligibility is based on applicant’s primary residence at time of hire.

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health.For more information about ProMedica, please visit promedica.org/aboutus .

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [e-mail]

Equal Opportunity Employer/Drug-Free Workplace