Hilton St. Pete Bayfront - PM Front Desk Supervisor

Remington Hospitality; Saint Petersburg (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a PM Front Desk Supervisor to manage operations at Hilton St. Pete Bayfront. The role involves overseeing front desk staff, ensuring excellent guest service, and maintaining operational efficiency. Ideal candidates will have experience in hospitality management and a strong focus on guest satisfaction.

Qualifications

• Mid-Senior level position overseeing front desk operations.
• Experience in managing staff and ensuring guest service.

Responsibilities

• Manage staffing levels, including hiring and training front desk associates.
• Operate the MICROS system for daily transactions.
• Coordinate with Housekeeping and Engineering Departments.

Tools

MICROS

Job description

Hilton St. Pete Bayfront - PM Front Desk Supervisor

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Job Overview

We are seeking a PM Front Desk Supervisor to oversee the front desk operations at Hilton St. Pete Bayfront. The role involves managing staff, ensuring excellent guest service, and maintaining operational efficiency.

Responsibilities

1. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
2. Understand the roles and duties of the Front Office staff and perform duties as needed.
3. Manage and operate the MICROS system accurately, including all daily transactions.
4. Check and reconcile AM and PM discrepancy reports.
5. Coordinate with Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance needs.
6. Greet guests warmly, handle check-ins and check-outs efficiently, and assist with guest inquiries and needs.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industry: Hospitality