Highlander Pub - Host/Support Staff

Rush Creek Golf Club; Maple Grove (MN); On-site; USD 14,000 - 18,000; Part time

Job summary

Rush Creek Golf Club in Maple Grove, MN is seeking a friendly part-time Host/Receptionist to support servers and bartenders and help ensure every guest has an exceptional experience.

You will greet and seat guests, manage phone calls for waitlists and reservations, and help with take-out orders and table turnover while maintaining a clean, organized workspace. The role requires a minimum 3 days of availability, including evenings and weekends, and a positive, team-oriented attitude.

Qualifications

• Must have a 3 day minimum availability, including evenings and weekends, as necessary with fluctuation levels of diners.
• Superior interpersonal and customer service skills and aptitude.
• Capable of working effectively as part of a team and helping others when needed.

Responsibilities

• Greeting and seating guests upon arrival.
• Communicate with servers to notify them of tables and seating needs.
• Take reservations and enter into reservation book.
• Enter take-out orders into POS system and ensure correct orders.
• Maintain up-to-date seating chart and follow company service standards.
• Comply with health, safety, and liquor regulations.
• Assist with bussing tables during busy times.
• Handle cash and reconciliations for take-out orders.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Positive attitude

Detail oriented

Adaptable

Organization

Diplomacy

Job description

Job Details

Job Location: Maple Grove, MN 55311

Position Type: Part Time

Education Level: None

Salary Range: $11.41 - $11.41

Hourly

Job Shift: Varied

General Overview:

This position is accountable for assisting servers and bartenders to ensure all diners have an exceptional experience.

Key Areas of Responsibility:

Customer Service

• Greeting and seating guests upon arrival
• Conduct all service with a friendly, helpful, and professional demeanor. Acknowledge all customers coming and going in the vesitbule.
• Communicate effectively with servers to notify them they have a table.
• Notice if a table has not been greeted by a server and ensure that they get service from a server or manager
• If a table has bypassed the host stand, ensure you greet them at the table and communicate effectively with them to ensure seating order has been kept
• Answer phone calls to add diners to the waitlist during busy times
• Take reservations, adhering to our reservation policy and legibly and accurately enter into the reservation book
• Accurately take and enter all take-out orders into POS system and ensure customer receives their correct order
• Ensure seating chart is up to date and organized
• Follow all company standards of service
• Comply with all health, safety, and liquor regulations
• Assist with bussing of tables during busy times

Monies and Gratuities

• Proper care and handling of cash drawer funds
• Collect all funds owed by customers for take-out orders
• Reconcile monies collected to the POS system and close Z

Restaurant Maintenance and Operation

• Maintain organized and sanitary work area
• Stock host stand supplies
• Complete opening and/or closing procedures if assigned those shifts
• Check bathrooms for cleanliness
• Perform cleaning and minor facility maintenance during slow periods
• Roll silverware and other side work as assigned each night

Qualifications

• Must have a 3 day minimum availability, including evenings and weekends, as necessary with fluctuation levels of diners
• Superior interpersonal skills and customer service skills and aptitude
• Adaptable, dependable and detail oriented
• Capable of diplomatically resolving any customer dissatisfaction
• Must be a self-starter and work effectively as part of a team, helping others if needed
• Must display positive attitude in managing interactions with others inside and outside the company
• Strong organizational skills and ability to multi task

Working Conditions

The physical working conditions of this position include an environment where standing 7-8 hours is routine. Must be able to lift up to 30 lbs. for short periods.