HighJump WMS Manager

CS Recruiting; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

CS Recruiting is looking for a WMS Administrator to configure and manage WMS software, ensuring optimal performance and user support. The ideal candidate will have a minimum of two years of experience with Highjump or similar systems, proficiency in SQL reporting, and strong analytical skills. Responsibilities include coordination of WMS-related issues, performance analysis, and the delivery of user training. This position offers a competitive base salary.

Qualifications

• Minimum two years’ experience with Highjump or comparable WMS.
• Proficient with SQL reporting and Microsoft Office 365.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Configure, monitor, and administer WMS software.
• Act as a primary point of coordination for WMS issues.
• Investigate and resolve WMS software incidents.

Skills

Administration/management of WMS

Highjump (Infios/Korber) E3PL

Microsoft Office 365

SQL reporting

Analytical problem-solving

Technical documentation

Customer service

REST Web Services/API

Job description

• Configure, monitor, and administer Holman’s WMS software in accordance with established business requirements, operational standards, and industry best practices.
• Act as the primary point of coordination between warehouse operations, Information Technology, and software vendors on all WMS-related issues, enhancements, and scheduled updates.
• Investigate, diagnose, and resolve WMS software incidents; maintain thorough records of all issues and corrective actions taken.
• Provide authoritative technical guidance and end-user support to WMS users and administrators across all company locations.
• Collaborate with operations leadership and client stakeholders to architect optimized system configurations during new client onboarding and process development initiatives.
• Support the design, implementation, and ongoing administration of system integrations via EDI, VAN, AS2, Boomi and related connectivity protocols.
• Conduct routine performance analysis of WMS systems, ensuring consistent availability, reliability, and responsiveness.
• Develop and deliver training programs for WMS end-users and administrators; provide ongoing supervisory guidance as appropriate.
• Maintain comprehensive and current WMS documentation, system manuals, and operational procedures.
• Manage the testing and deployment of software upgrades, patches, and enhancements in alignment with change management protocols.
• Identify and implement system improvements and optimizations to support continuous operational improvement.
• Adhere to IT department change management, security, and access provisioning protocols for all system modifications, user access changes, and environment updates.
• Coordinate with the IT Director on all vendor and consultant engagements related to WMS, including scope of work approvals, invoice review, and relationship management.

Experience

• Minimum two years’ administration/management experience with Highjump (Infios/Korber) E3PL or comparable warehouse management software in a multi-client 3PL environment. Direct Highjump experience strongly preferred.
• Proficient with Microsoft Office 365 suite.
• Proficiency with SQL reporting.
• Demonstrated ability to configure and administer WMS or comparable enterprise software platforms.
• Strong analytical and problem-solving capabilities; able to apply structured reasoning to complex technical challenges.
• Proficiency in evaluating emerging technologies and translating their operational potential into actionable recommendations.
• High degree of self-direction and accountability; demonstrated ability to manage competing priorities with minimal supervision.
• Meticulous attention to detail with a disciplined approach to accuracy and thoroughness.
• Composure and effectiveness in high-pressure environments; ability to deliver results against deadlines.
• Commitment to customer service excellence, both for internal stakeholders and external clients.
• Flexibility to work alternative schedules as required by business needs.
• Exceptional written and verbal communication skills, with the ability to convey technical information clearly to non-technical audiences.
• Proven capacity to establish and sustain productive working relationships across functional teams, client organizations, and vendor partners.
• Experience preparing and maintaining technical documentation, reports, and procedural materials.
• Experience with EDI mapping is a bonus.
• Experience with Boomi is a bonus.
• Experience with REST Web Services/API calls is a bonus.

This position offers a competitive base salary.