High-Volume Service Lead — Diagnostics & Coaching

Norm Reeves Subaru Rockwall; Cerritos (CA); On-site; USD 64,800 - 79,200; Full time

Benefits offered by this job

Competitive bonus plan

Ongoing Ford training and leadership

Modern equipment and tools

Job summary

Norm Reeves Ford in Cerritos, CA is seeking a hands-on Shop Foreman to lead a high-volume service department. You will oversee technicians, optimize shop productivity, and ensure warranty compliance while delivering an exceptional customer experience.

The ideal candidate is a proven leader who develops people, solves problems, and drives results, with strong diagnostic and Ford warranty expertise and excellent communication skills.

Qualifications

• Five or more years of Ford dealership technician experience.
• Strong diagnostic and electrical troubleshooting skills.
• Extensive experience with Ford diagnostic tools and warranty procedures.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead, coach, and develop a team of Ford technicians.
• Monitor technician productivity, efficiency, and repair quality daily.
• Assist technicians with advanced diagnostics and difficult repairs.
• Work closely with Dispatch to balance workloads and maximize shop productivity.
• Manage aging repair orders and reduce shop WIP.
• Improve FRFT and reduce comebacks.
• Maintain compliance with Ford warranty requirements.

Skills

Leadership

Diagnostics

Electrical troubleshooting

Communication

Tools

FDRS

IDS

PTS

Workshop Manual

OASIS

Job description

Norm Reeves Ford in Cerritos, CA is seeking a hands-on Shop Foreman to lead a high-volume service department. You will oversee technicians, optimize shop productivity, and ensure warranty compliance while delivering an exceptional customer experience.

The ideal candidate is a proven leader who develops people, solves problems, and drives results, with strong diagnostic and Ford warranty expertise and excellent communication skills.