Shop Foreman

The CAR Group (Norm Reeves Dealerships); Cerritos (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Bonus plan

Job summary

Norm Reeves Ford in Cerritos, CA seeks an experienced Shop Foreman to lead one of the highest-volume Ford service departments. You will guide technicians, maximize productivity, and ensure Ford warranty compliance while supporting the Service Team in delivering an exceptional customer experience.

The successful candidate will be a proven leader who develops people, solves problems, and drives results, with strong diagnostic and electrical skills and a track record of achieving FRFT goals in a

Qualifications

• Five or more years of Ford dealership technician experience.
• Current Ford Senior Master Technician certification preferred.
• Strong diagnostic and electrical troubleshooting skills.
• Extensive experience with Ford warranty procedures.

Responsibilities

• Lead, coach, and develop a team of Ford technicians.
• Monitor technician productivity, efficiency, and repair quality daily.
• Assist technicians with advanced diagnostics and difficult repairs.
• Work with Dispatch to balance workloads and maximize shop productivity.
• Manage aging repair orders and reduce shop WIP.
• Improve Fix Right the First Time (FRFT) and reduce comebacks.
• Maintain compliance with Ford warranty requirements, including SPW, LTIS, SSSC, engine and transmission approvals.
• Monitor MPI completion, photo, and video compliance.
• Conduct regular one-on-one coaching meetings with technicians.
• Track STARS training and certification progress.
• Support Apprentice Technicians through their training program.
• Communicate with Service Advisors, Warranty Administrators, Dispatch, and Management.
• Maintain a safe, organized, and productive shop environment.

Skills

Leadership

Diagnostics

Communication

Electrical troubleshooting

Ford experience

Tools

FDRS

IDS

PTS

OASIS

Job description

Location: Cerritos, CA (On site) | Type: Full Time | Salary Range: $100,000 - $150,000 (Plus Bonuses)

Norm Reeves Ford is seeking an experienced, motivated, and hands-on Shop Foreman to lead one of the highest-volume Ford service departments in California. This position is responsible for leading technicians, maximizing shop productivity, improving repair quality, ensuring Ford warranty compliance, and supporting the Service Team in delivering an exceptional customer experience.

The ideal candidate is not just a great technician—they are a proven leader who develops people, solves problems, and drives results.

What You'll Be Responsible For

• Lead, coach, and develop a team of Ford technicians.
• Monitor technician productivity, efficiency, and repair quality daily.
• Assist technicians with advanced diagnostics and difficult repairs.
• Work closely with Dispatch to balance workloads and maximize shop productivity.
• Manage aging repair orders and reduce shop WIP.
• Improve Fix Right the First Time (FRFT) and reduce comebacks.
• Maintain compliance with Ford warranty requirements, including SPW, LTIS, SSSC, engine and transmission approvals.
• Monitor Multi-Point Inspection (MPI) completion, photo, and video compliance.
• Conduct regular one-on-one coaching meetings with technicians.
• Track technician STARS training and certification progress.
• Support and develop Apprentice Technicians through their training program.
• Communicate effectively with Service Advisors, Warranty Administrators, Dispatch, and Management.
• Maintain a safe, organized, and productive shop environment.

Minimum Qualification

• Five or more years of Ford dealership technician experience.
• Current Ford Senior Master Technician certification preferred.
• Strong diagnostic and electrical troubleshooting skills.
• Extensive experience with FDRS, IDS, PTS, Workshop Manual, OASIS, and Ford warranty procedures.
• Valid driver's license with a clean driving record.
• Ability to lead, coach, and motivate technicians.
• Excellent communication and organizational skills.
• Ability to prioritize work in a fast-paced, high-volume environment.

We are looking for a leader who:

• Leads by example every day.
• Holds technicians accountable while earning their respect.
• Can teach and develop technicians at every skill level.
• Communicates professionally with technicians, advisors, and management.
• Makes sound decisions under pressure.
• Takes ownership of shop performance.
• Creates a culture of teamwork, accountability, and continuous improvement

Why Join Norm Reeves Ford?

• High-volume Ford dealership with a strong customer base.
• Modern equipment and factory diagnostic tools.
• Ongoing Ford training and leadership development.
• Competitive compensation with a performance-based bonus plan.
• Opportunity to lead a high-performing team and make a measurable impact on shop success