High-Volume Restaurant GM | Leadership & Growth

Shake Shack; New York (NY); On-site; USD 78,000 - 100,000; Full time

Benefits offered by this job

Weekly Pay and Bonuses

Meal Discounts

Employee Discounts

Medical, Dental, Vision Insurance

401k Match

Paid Time Off

Job summary

Shake Shack is hiring a Restaurant General Manager in New York City to lead high‑volume operations with a strong emphasis on hospitality, people development, and achieving profitability.

You will coach and develop team members, manage inventory, ensure food safety and quality, and drive sales while promoting the Shake Shack brand in the local community. Join the Shack Fam for mentorship, training, and real impact on guests and neighborhoods.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high‑volume, fast‑paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations.
• Minimum 3 years of P&L responsibilities.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top‑notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word‑of‑mouth and restaurant events.

Skills

Team leadership

Coaching

P&L management

Food safety & sanitation

Budgeting

Job description

Shake Shack is hiring a Restaurant General Manager in New York City to lead high‑volume operations with a strong emphasis on hospitality, people development, and achieving profitability.

You will coach and develop team members, manage inventory, ensure food safety and quality, and drive sales while promoting the Shake Shack brand in the local community. Join the Shack Fam for mentorship, training, and real impact on guests and neighborhoods.