High-Volume Digital Customer Success Manager

Craftable; Dallas (TX); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Unlimited PTO

401(k) match

Career growth and development

Team-building events

Inclusive, collaborative culture

Descripción de la vacante

Craftable in Dallas is seeking a Digital Customer Success Manager to own a large portfolio of digital clients. You’ll manage high-volume inboxes, triage requests, and drive fast, accurate support across hundreds of customers. You’ll coordinate with internal teams, run scalable engagement campaigns, and ensure HubSpot data hygiene for reporting.

The role emphasizes process discipline, strong written communication, and a passion for delivering exceptional customer experiences at scale.

Formación

• 2+ years in high-volume customer support or customer success.
• Ability to prioritize and multitask in a fast-moving inbox.
• Excellent written communication; clear, friendly responses at scale.
• Experience with CRM software (HubSpot preferred) and ticketing tools.
• Comfort with playbooks, templates, and defined processes.
• Hospitality industry experience is a plus.
• Bachelor's degree or equivalent experience.

Responsabilidades

• Manage a shared support inbox and ticket queue, triaging requests by urgency.
• Respond to a high daily volume of inquiries with speed and accuracy.
• Execute data-driven, scalable engagement campaigns (email sequences, in-app messaging, templates).
• Follow documented playbooks for onboarding, renewals, troubleshooting.
• Escalate complex issues with clear documentation to the appropriate team.
• Support renewal touchpoints and identify upsell opportunities; route to sales as needed.
• Maintain HubSpot records and ensure data hygiene for reporting and automation.
• Track inbox volume, response times, resolution rates, and customer health metrics.

Conocimientos

High-volume support

Multitasking

Follow-through

Written communication

HubSpot

Playbooks & templates

Hospitality experience

Educación

Bachelor's degree or equivalent

Herramientas

HubSpot

Descripción del empleo

Craftable in Dallas is seeking a Digital Customer Success Manager to own a large portfolio of digital clients. You’ll manage high-volume inboxes, triage requests, and drive fast, accurate support across hundreds of customers. You’ll coordinate with internal teams, run scalable engagement campaigns, and ensure HubSpot data hygiene for reporting.

The role emphasizes process discipline, strong written communication, and a passion for delivering exceptional customer experiences at scale.