High-Volume Car Wash Operations Lead

Nouria; Westborough, Northern (MA, KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Leadership development

Team-oriented environment

Impact on site success

Job summary

Golden Nozzle Car Wash, a Nouria Energy brand, seeks a Site Manager to oversee daily operations of our high-volume car wash in Westborough, MA. You will lead a hands-on team, optimize throughput, ensure safety, and deliver outstanding customer experiences.

The role emphasizes staff development, performance coaching, and executing sales initiatives while monitoring KPIs to drive site profitability. Starting rate $17.00 per hour.

Qualifications

• Leadership experience in a supervisory or management role (car wash, automotive, retail, or service industry preferred).
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.

Responsibilities

• Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management.
• Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience.
• Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Execute sales initiatives and membership growth strategies to drive revenue and customer retention.
• Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies.
• Enforce all safety procedures and regulatory compliance standards.
• Review operational reports, KPIs, and financial metrics to improve site performance.
• Partner with senior leadership to execute site-specific goals and business initiatives.
• Resolve employee and customer conflicts effectively to maintain a positive, productive environment.

Skills

Leadership

Team leadership

Communication

Customer service

Problem solving

Safety compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Car wash equipment

Job description

Golden Nozzle Car Wash, a Nouria Energy brand, seeks a Site Manager to oversee daily operations of our high-volume car wash in Westborough, MA. You will lead a hands-on team, optimize throughput, ensure safety, and deliver outstanding customer experiences.

The role emphasizes staff development, performance coaching, and executing sales initiatives while monitoring KPIs to drive site profitability. Starting rate $17.00 per hour.