Car Wash Operations Lead — Fast-Paced & Customer-Driven

Nouria Energy Services, Inc.; Westborough (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay + incentives

Leadership development

Fast-paced team environment

Career growth opportunities

Job summary

Golden Nozzle Car Wash is seeking a hands-on Site Manager to oversee the daily operations of a high-volume car wash facility. This leadership role focuses on operational excellence and outstanding customer service while developing a high-performing team.

Responsibilities include supervising staffing, ensuring safety and equipment readiness, optimizing throughput, addressing inquiries, and driving membership growth. Starting rate: $17.00 hourly with opportunities for development and advancement.

Qualifications

• Minimum 18 years of age and able to work up to 50 hours per week, including weekends
• Leadership experience in a supervisory/management role a plus (car wash, retail or service industry)
• Strong organizational, communication, and multitasking skills
• Proficiency with Microsoft Office and basic operations software
• High school diploma or equivalent required

Responsibilities

• Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management
• Ensure facility, equipment, and grounds are clean, safe, and fully operational at all times
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience
• Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly
• Execute sales initiatives and membership growth strategies to drive revenue and retention
• Monitor inventory levels and coordinate ordering of chemicals, parts, and supplies
• Enforce safety procedures and regulatory compliance standards
• Review operational reports and KPIs to improve site performance
• Partner with senior leadership to achieve site goals and initiatives
• Resolve employee and customer conflicts effectively

Skills

Problem Solving

Team Leadership

Customer Service

Operations Execution

Safety Compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Operational software

Job description

Golden Nozzle Car Wash is seeking a hands-on Site Manager to oversee the daily operations of a high-volume car wash facility. This leadership role focuses on operational excellence and outstanding customer service while developing a high-performing team.

Responsibilities include supervising staffing, ensuring safety and equipment readiness, optimizing throughput, addressing inquiries, and driving membership growth. Starting rate: $17.00 hourly with opportunities for development and advancement.