Car Wash Ops Lead - Elevate Service & Throughput

Nouria; Greenfield (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay + incentives

Leadership development

Fast-paced, team-oriented environment

Direct impact on site success

Job summary

Nouria Energy's Golden Nozzle Car Wash in Massachusetts is seeking a hands-on Assistant Manager to support daily operations, coach a high‑performing team, and deliver an exceptional customer experience in a fast-paced setting.

You will help maximize site performance, supervise daily shifts, ensure safety and cleanliness, and drive customer service and revenue initiatives while reporting to the Site Manager.

Qualifications

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus).
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.
• Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus.
• Proficiency with Microsoft Office and basic operational software systems.
• High School Diploma or equivalent.

Responsibilities

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Help resolve employee and customer concerns to maintain a positive, productive environment.
• Lead shifts and oversee operations in the Site Manager's absence when needed.

Skills

Leadership

Customer service

Problem solving

Safety compliance

Team coordination

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Nouria Energy's Golden Nozzle Car Wash in Massachusetts is seeking a hands-on Assistant Manager to support daily operations, coach a high‑performing team, and deliver an exceptional customer experience in a fast-paced setting.

You will help maximize site performance, supervise daily shifts, ensure safety and cleanliness, and drive customer service and revenue initiatives while reporting to the Site Manager.