High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits

Total System Services; Greenville (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

Une entreprise leader dans le secteur des technologies de paiement cherche un Représentant de Centre d'Appels à Volume Élevé pour travailler principalement à distance. Le poste offre une rémunération compétitive de 15 $ de l'heure et un ensemble complet d'avantages dès le premier jour. Les candidats doivent avoir un diplôme de lycée et au moins 6 mois d'expérience dans un centre d'appels, avec des compétences en service client et en résolution de problèmes.

Benefits

Comprehensive benefits package

Paid time off

Flexible work hours

Qualifications

• Au moins 6 mois d'expérience dans un centre d'appels à volume élevé au cours des 2 dernières années.
• Capacité à utiliser des systèmes informatiques de saisie de données.
• Confortable pour apparaître en vidéo pendant les heures de travail.

Responsibilities

• Répondre aux demandes des clients par téléphone en fournissant une solution de problèmes.
• Gérer les demandes liées aux paiements et aux comptes.
• Collaborer avec d'autres départements pour des problèmes non résolus.

Skills

Problem-solving

Customer service

Flexibility

Data entry

Education

High School Diploma or Equivalent

Job description

High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $15 per hour
- Comprehensive benefits package including medical, dental, and vision care
- Paid time off and recognition programs
- Opportunity to work primarily remote within the United States
- Flexible work hours in a 24/7 call center environment
- Chance to build knowledge in the payments technology sector

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Handle basic payment and account-related requests, including card activations and updates for assigned clients
- Maintain detailed knowledge of products and services to assist customers effectively
- Enter required data into client systems and databases while analyzing customer service needs
- Collaborate with other departments for unresolved customer issues and escalations

What is Required (Qualifications):
- High School Diploma or Equivalent
- At least 6 months of high-volume call center experience (onsite or remote) within the last 2 years
- Ability to navigate computerized data entry systems and applications
- Flexibility to work various shifts including mornings, afternoons, nights, and weekends
- Must be comfortable being on camera during work hours

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Experience in a fast-paced call center environment
- Strong problem-solving skills to handle customer inquiries efficiently
- Ability to learn quickly and adapt to new processes and technologies

#PaymentSolutions #CustomerService #RemoteWork #CareerOpportunity #ComprehensiveBenefits

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About the company

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

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