High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits

Total System Services; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading payment solutions company in the U.S. is looking for a High Volume Call Center Representative to work remotely. In this role, you will handle customer inquiries regarding payment processing, utilizing your communication skills and experience in a fast-paced environment. The position offers a competitive hourly wage and comprehensive benefits from day one, making it a fantastic opportunity for those with a strong customer service background.

Benefits

Comprehensive benefits package including medical, dental, and vision care

Paid time off and retirement investment options

Dynamic work environment with a focus on team collaboration

Qualifications

• At least 6 months of high-volume call center experience within the last 2 years.
• Strong communication skills for resolving customer inquiries.
• Ability to navigate computerized data entry systems.

Responsibilities

• Resolve basic or tier 1 payment and account-related requests.
• Utilize Graphic User Interface (GUI) screens for responses.
• Maintain detailed records and analyze customer service needs.

Skills

Communication

Customer Service

Data Entry

Education

High School Diploma or Equivalent

Job description

High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $15 per hour
- Comprehensive benefits package including medical, dental, and vision care
- Paid time off and retirement investment options
- Opportunity to work remotely within the United States
- Dynamic work environment with a focus on team collaboration
- Chance to contribute to innovative payment technology solutions

What to Expect (Job Responsibilities):
- Resolve basic or tier 1 payment and account-related requests, including card activations and updates
- Utilize user-friendly Graphic User Interface (GUI) screens to provide standardized responses
- Build knowledge of products, policies, and procedures for assigned clients
- Maintain detailed records and analyze customer service needs for effective communication
- Flexibility to work various shifts in a 24/7 call center environment

What is Required (Qualifications):
- High School Diploma or Equivalent
- At least 6 months of high-volume call center experience within the last 2 years
- Ability to navigate computerized data entry systems
- Strong communication skills for resolving customer inquiries
- Availability to work all shifts, including mornings, afternoons, nights, and weekends

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing or financial services
- Experience in a remote call center environment
- Ability to handle customer grievances with a problem-solving approach
- Knowledge of compliance and industry guidelines
- Strong organizational skills and attention to detail

#PaymentSolutions #CallCenter #RemoteWork #CustomerService #CareerOpportunity

About the company

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

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